CTG Overview

CTG staff and support humanitarian projects in fragile and conflict-affected countries around the world, providing a rapid and cost-effective service for development and humanitarian missions. With past performance in 17 countries – from the Middle East, Africa, Europe, and Asia, we have placed more than 20,000 staff all over the world since operations began in 2006.

CTG recruits, deploys and manages the right people with the right skills to implement humanitarian and development projects, from cleaners to obstetricians, and mechanics to infection specialists, we’re skilled in emergency response to crises such as the Ebola outbreak in West Africa. Key to successful project delivery is the ability to mobilise at speed; CTG can source and deploy anyone, anywhere, in less than 2 weeks and have done so in 48 hours on a number of occasions.

Through our efficient and agile HR, logistical and operational services, CTG saves multilateral organisations time and money. We handle all our clients’ HR related issues, so they are free to focus on their core services.

Visit www.ctg.org to find out more

Overview of Position

• This TOR is being advertised for talent pool buildig purposes only, this is not a live role.
• Only shortlisted candidates will be contacted & advance to the next stage of the selection process as & when this TOR goes live.

Role objectives

Our client:

• The Field Monitoring Officer reports to the Chief of Field Office with a primary focus on high frequency field based monitoring of the evolving humanitarian situation & emergency response. This includes ensuring that the response meets quality standards & is appropriate to the needs in affected communities. The Field Monitoring Officer is expected to provide substantive feedback based on their on the ground verification, which will help inform our clents decision making as well as supporting resource mobilization & external reporting on progress. Also, responsible for data collection from partners at field level, submission verified data to CO M&E section, support post distribution monitoring reports, work closely with program officers to ensure feedback mechanism is in place.
• Our client works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential. Spread across 190 countries & territories, they work for every child, everywhere, every day, to build a better world for everyone.

Key accountabilities & duties & tasks:
Situation monitoring:

• Identify & report key emerging issues & trends from field visits, with a focus on issues affecting the humanitarian situation of children & women.
• Monitor & report on the unmet needs of women & children in the affected areas.
• Support the CO in collecting & interpreting early warning data effectively to guide the adjustment of programs & operational approaches when & as country contexts deteriorate.
• Provide technical support for rapid assessments (inter agency or independently) to be carried out within the first 48 – 72 hours of significant changes in the humanitarian context.
• Participate substantively in the sub national assessment working group in the east, including to align situation monitoring efforts with other operational agencies within the area of responsibility.

Program performance monitoring:

• Plan & undertake high frequency visits to monitor the progress of our clients programming, including the performance of implementing partners & supporting end user supply monitoring, as a complement to third party monitoring.
• Identify delays, bottlenecks, unmet needs & undelivered supplies.
• Ensure a regular feedback loop, so findings & recommendations from field visits are looped back into programming.
• Keep track of follow up actions.
• Systematically collect beneficiary feedback on our clients services & supplies, including appropriateness & satisfaction & loop this feedback into programming.

Continuously strengthen information management systems:

• Provide technical support to program & emergency colleagues to collect, manage & analyze data on the field office response, including data from government & implementing partners.
• Support the innovation, piloting, use & scale up of tools for the collection, analysis & visualization of data to support management, decision making & program accountability & improvement, including mapping & other online, offline, interactive & / or static tools (PowerBi, Kobo, ArcGIS, etc.).
• Capacity building of field office colleagues.
• Support the adoption & adaptation of country & regional office monitoring & information management tools for use in the field office including training colleagues, where required.
• Provide feedback to country & regional office from a field perspective to improve the relevance & appropriateness of monitoring & information management tools.
• Provide technical support to field office colleagues & local partners on the use of information systems & tools.

Key end results expected:

• Timely monitoring & measurement of changes in the situation of children & families, with particular focus on conflict affected & newly liberated areas, as well as areas with high levels of displacement.
• Field office performance is systematically monitored, analyzed & information made available to management, emergency & program teams.
• Information management systems are adopted & adapted to the needs of the field office & new & innovative strategies introduced to better understand, analyze & visualize results for internal & external use.
• The monitoring & information management capacities of field office staff & national partners are strengthened, enabling them to increasingly engage in & lead monitoring processes.

Project reporting

• The Field Monitoring Officer reports to the Chief of Field Office.

Key competencies

• Bachelors degree in social sciences, development planning, planning, evaluation, survey implementation, advanced statistical research.
• Professional work experience in program development & implementation including monitoring & evaluation activities.
• Two years of relevant professional field work experience.
• At least one instance of exposure to emergency programming, including preparedness planning.
• Active involvement in a humanitarian crisis response program preferred.
• Fluency in English & any local languages is required.

Competencies required for this post are:

• Demonstrates self awareness & ethical awareness.
• Works collaboratively with others.
• Builds & maintains partnerships.
• Innovates & embraces change.
• Thinks & acts strategically.
• Drive to achieve impactful results.
• Manages ambiguity & complexity.

Team management

• This role has no team management responsibility.

Further information

• Qualified female candidates are encouraged to apply for this role.
• This TOR is being advertised for talent pool buildig purposes only, this is not a live role.
• Only shortlisted candidates will be contacted & advance to the next stage of the selection process as & when this TOR goes live.