BRAC International is Hiring! Join BRAC International to create opportunities for people to realise their potential.

Position: Operations Manager

Job Location: BRAC International Rwanda/ Country Office, Kigali

About the Role:

The Operations Manager will be a key leadership position responsible for ensuring that BRAC Rwanda operations run smoothly and efficiently. The position holder will also be responsible for developing and implementing strategies to improve the organization’s operational efficiency. The Operations Manager will oversee efficient Procurement processes, robust IT infrastructure, and effective administration, enabling BRAC Rwanda to achieve its mission and strategic goals.

Key Responsibilities:

Operational Strategy and Management:

• Implement integrated operational policies and guidelines aligned with organizational strategy.
• Ensure timely operations, within budget, and with quality assurance.
• Lead and supervise the Procurement and Administration teams to ensure efficient operations and compliance with policies and procedures.

Guidelines Review and Compliance:

• Conduct regular reviews of BRAC International guidelines and statutory legislations to stay updated on changes and developments.
• Collaborate with department heads and teams to assess existing processes and practices for compliance.
• Develop and implement effective processes and standards to enhance compliance and efficient operations.

Procurement Management:

• Oversee procurement processes, including vendor selection, negotiations, and contract management, to ensure cost-effective and quality procurement of goods and services.
• Implement procurement best practices and ensure transparency and accountability in procurement operations.

Administration and Facility Management:

• Ensure efficient administrative processes, including office management, logistics, and facility maintenance, to support the smooth functioning of BRAC Rwanda’s operations.
• Develop and maintain relationships with key stakeholders (such as landlords and service providers)
• Oversee compliance with health and safety regulations and the implementation of security measures.

Performance Monitoring and Reporting:

• Establish and track key performance indicators (KPIs) to measure the efficiency and effectiveness of operations.
• Prepare regular reports and presentations for senior management and stakeholders on operational performance.

Safety and security Management:

• Responsible for the safety and security management for all Country Office’s assets, properties and staff.
• Enforce comprehensive safety and security policies, including workplace safety, emergency preparedness, and response plans for Country Office.
• Conduct regular risk assessments and implement measures to mitigate identified risks to employees, visitors, organization assets, and reputation.
• Monitor compliance with safety regulations and ensure effective safeguarding of premises, staff and assets is maintained.
• Coordinate, report, and manage safety incidents and follow–up actions by ensuring detailed records of incidents are monitored and closed.

Safeguarding responsibilities:

• Ensure the safety of team members from any harm, abuse, neglect, harassment and exploitation to achieve the programme’s goals on safeguarding implementation.
• Act as a key source of support, guidance and expertise on safeguarding for establishing a safe working environment.
• Practice, promote and endorse the issues of safeguarding policy among team members and ensure the implementation of safeguarding standards in every course of action.
• Follow the safeguarding reporting procedure in case any reportable incident takes place, encourage others to do so.

Key Performance Indicators (KPIs):

Procurement Efficiency

• Percentage reduction in procurement costs without compromising quality.
• Timely procurement cycle completion and vendor performance evaluations.

IT Infrastructure

• Uptime and reliability of IT systems and networks.
• Successful implementation of technology initiatives and improvements.

Administration and Facility Management

• Timely and cost-effective facility maintenance and logistics management.
• Adherence to health and safety regulations.

Cross-functional Collaboration

• Feedback from department heads and SMT on the effectiveness of cross-functional teamwork.
• Successful implementation of integrated projects and initiatives.

Performance Monitoring and Reporting

• Accuracy and timeliness of performance reports.
• Achievement of KPIs related to operational efficiency and effectiveness.

Academic Qualifications:

• University Degree (Masters in Finance, Procurement, Business Studies or a related field is desired).
• Bachelor Degree in IT, Management, procurement, Finance, or close discipline
• MBA is a preferred.

Required Skills, Competencies & Knowledge:

• Strategic Thinking
• Leadership and Team Management
• Decision-Making and Problem-Solving
• Compliance and Risk Management
• Change Management and Adaptability.

Experience Requirements:

• Minimum 5 years of proven experience in NGO, including at least 2 senior-level management role.
• Experience in working with partner NGOs and in establishing effective linkages with different input/service providers, government agencies and other stakeholders.
• Experience in similar management position.

Employment type: Regular/Fixed-Term

Salary: Negotiable