General Description of the Programme:

SENED is an independent, non-governmental, non-profit organization licensed and registered in Türkiye with the number 27-15-175. SENED Organization was established shortly after the Syrian Nakba and in response to the suffering of millions of Syrian refugees in Turkey as well as internally displaced people in Syria, to alleviate suffering, achieving justice, equality, and freedom, strengthening the role of civil society, and supporting and developing the local community. SENED works in the humanitarian work sectors to support, empower, and educate the community through several programs, takes exceptional care of people with disabilities and their families and defends their issues.

SENED Association emphasizes creating safe, accessible, and participation-encouraging living conditions for individuals’ emotional, intellectual, physical, and social development by focusing on people with disabilities. Beyond the medical perspective on disability, it tries to find solutions to the problems faced by disabled people with a holistic perspective by considering the disabled people, their families, and the society they live in, focusing on the conditions they experience. SENED Association aims to create a safe and supportive environment and space by conducting family-oriented activities to help disabled individuals and their families become stronger, discover their potential and stand by with their children. By collecting data on refugee-disabled people and identifying problems and needs, SENED strives to ensure harmony between disabled refugees and local people with a voluntary, professional team and a community-based approach. All activities, education, research, advocacy, etc., are carried out on platforms created by local and disabled refugee people.

Job purpose:

The Receptionist will be the first point of contact for visitors and callers, providing a warm and professional welcome. This role involves managing the front desk, handling administrative tasks, and supporting the overall smooth operation of the office. The ideal candidate will have excellent communication skills, a friendly demeanor, and the ability to multitask effectively.

Duties, objectives and competencies:

· Greet and welcome visitors, ensuring a positive and professional first impression.

· Answer, screen, and direct phone calls to appropriate staff members.

· Manage the reception area to ensure it is tidy and presentable

· Handle incoming and outgoing mail and deliveries.

· Assist with scheduling appointments and maintaining calendars for staff.

· Support office management tasks, such as ordering supplies and managing inventory

· Provide information and assistance to visitors and callers regarding the organization’s services and programs.

· Maintain a log of visitors and manage visitor badges.

· Coordinate with security personnel to ensure visitor protocols are followed

· Assist with data entry and maintaining databases as needed.

· Support the preparation of reports and documentation

· Communicate effectively with staff, visitors, and external partners.

· Coordinate meeting room bookings and prepare meeting spaces as required.

· Assist with organizing and coordinating events and workshops

· Perform any other duties as assigned

Requirements: Essential

· Fluency in Arabic and Turkish is required.

· Excellent communication and interpersonal skills.

· Experience in humanitarian work and principles.

Requirements (desired)

· Fluency in English

· Minimum one year of relevant professional experience

· Proficiency in current office software applications and KoBo

· Bachelor’s degree certificate

General terms and conditions

Safeguarding

Disabled beneficiaries, children and vulnerable adults must be safeguarded to the maximum possible extent from deliberate or inadvertent actions and failings that place them at risk of abuse, sexual exploitation, injury and any other harm. One of the ways that SENED shows this ongoing commitment to safeguarding is to include rigorous background and reference checks in the selection process for all candidates.

Diversity

SENED is committed to creating a genuinely inclusive, effective, and representative organizational culture, encouraging employee equity and diversity, and eliminating discrimination. Having a diverse profile of employees, different age groups, backgrounds, cultures, etc., including various experiences and capabilities, helps us understand, represent, and serve children better. Therefore, all qualified applicants will receive equal consideration for employment regardless of race, religion, gender, disability, or age.

Procedures

If needed, SENED will submit a work permit application for the selected candidate after the job offer is accepted. Failure to provide the required documents or rejection of a work permit application by the Government of Türkiye will result in rescinding the employment offer.

This Job Description only serves as a guide for the position available. SENED reserves the right to change this document. Any published closing dates are estimated. Due to the nature of SENED’s work, we aim to fill vacancies as quickly as possible. This means we will close adverts as soon as we have found the right candidate, which may be before the published closing date. We would therefore advise interested applicants to apply as early as possible.

SENED Organization does not charge a fee at any stage of the recruitment process. | SENED Kuruluşu işe alım sürecinin hiçbir adımında ücret talep etmemektedir.

SENED retains the discretion to re-advertise the vacancy, cancel the recruitment, offer a contract with a modified job description or for a different duration, or offer a contract at a lower grade.