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Responsibilities and Accountabilities

– Receive beneficiaries and inform about services available at the YESS including but not limited to career guidance and counselling, language and soft skills trainings, job fair and cultural events.

– Receive phone calls via YESS helpline and respond to all general and routine queries concerning referral requests related to access to services including health, education, legal aid, psycho-social support and any consular services– Enroll beneficiaries who visit the centre by filling the requisite digital form and ensure that all information included therein is accurate to the best of the incumbent’s ability; 
– Based on general enrolment, also
conduct secondary enrolment for specific services offered by the YESS by
using appropriate digital forms created for this purpose.

– Immediately report any technical
challenges that arise in enrolment and support the Project Officer in
liaising with various IOM units including ICT to resolve issues for smooth
enrolment.

– Redirect queries to and consult
with other members of the IOM Libya Units and external partners based on
External Referral SoPs as appropriate;

– Resolve routine problems
reported by claimants according to established guidelines for YESS. Refer
received complaints directly to the supervisor;

– Enter all incoming referrals,
including via helpline in internal registration database;

– Report on important trends,
issues, problems encountered from day-to day operation of the YESS based
on information provided by beneficiaries, referral partners and other
local civil society organizations.

– Prepare weekly and monthly reports on youth enrolment to various services and overall referral pathways.

– Demonstrate an in-depth
understanding of relevant Operations SOPs as well as the ability to remain
professional, impartial and unbiased during all interactions with migrants
and colleagues per the IOM Code of Conduct and instruction on the Prevention
of Sexual Exploitation and Abuse (PSEA.);

– Maintain the confidentiality and
integrity of all relevant paperwork in line with standards of conduct and
data protection rules. Alert the management of any non-compliance to SOPs
or codes of conduct by IOM staff members or partners;

– Perform such other duties as may
be assigned;

LMI Project Officer with overall supervision by LMI Programme Manager

Competencies

The incumbent is expected to demonstrate the following
values and competencies:

Values

• Inclusion and respect for diversityrespects
  and promotes individual and cultural differences; encourages diversity and
  inclusion wherever possible.
• Integrity and transparency: maintain high ethical standards
  and acts in a manner consistent with organizational principles/rules and
  standards of conduct.
• Professionalism: demonstrates ability to work in
  a composed, competent and committed manner and exercises careful judgment
  in meeting day-to-day challenges.

Core Competencies – behavioural indicators level 3

• Teamwork:
  develops and promotes effective collaboration within and across units to
  achieve shared goals and optimize results.
• Delivering results:produces and delivers quality results in a
  service-oriented and timely manner;is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: continuously seeks to learn, share knowledge and
  innovate.
• Accountability:takes ownership for achieving the Organization’s priorities and
  assumes responsibility for own action and delegated work.
• Communication: encourages and contributes to clear and open communication;
  explains complex matters in an informative, inspiring and motivational
  way.

Managerial
Competencies – behavioural indicators
level 3

• Leadership: provides a clear sense of direction, leads by example and
  demonstrates the ability to carry out the organization’s vision; assists
  others to realize and develop their potential.
• Empowering others & building
  trust:creates an atmosphere of trust and an enabling
  environment where staff can contribute their best and develop their
  potential.
• Strategic thinking and vision: works strategically to realize the
  Organization’s goals and communicates a clear strategic direction.

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