NetHope is seeking an engaging, experienced, entrepreneurial, and enthusiastic Business Analyst to support the NetHope CDN’s research, information management, and services. The position will report into the Deputy Director, NetHope’s Center for the Digital Nonprofit.

The Business Analyst will work with the NetHope CDN leadership, NetHope program and senior leadership, and others in the NetHope ecosystem to lead research and analysis by way of data collection, analysis, meetings, interviews, and existing information in various formats. The Business Analyst will also regularly maintain and enhance the NetHope CDN’s core data structure and database and provide information from that source as needed. Through the research and data analysis, the Business Analyst will provide relevant insights for NetHope’s Members and the wider NetHope community, identify opportunities for improved collaboration for impact, and support NetHope’s strategy, programs, Member engagement, external relations and data management.

Specific responsibilities include:

Research

• Understand the needs of NetHope Members and their ecosystem of local organizations and implementers; technology partners; and other stakeholders, to target research to their overlapping interests in order to generate meaningful impact.
• Work with internal and external stakeholders to research, analyze, report and present collective findings, patterns and insights to internal and external audiences through meetings, webinars and learning sessions.
• Document current and future use cases of technology across the nonprofit value chain
• Publish reports and blogs related to research
• Use research and data to advise and assist team members with program ideation

Information Management

• Perform qualitative/quantitative research on the NetHope ecosystem, maintain and when needed update the data framework to organize data
• Follow defined processes to regularly update and maintain data
• Maintain and when needed update or extend published research products
• Support NetHope’s strategy operationalization and programs by responding to information requests from across NetHope for relevant information from the CDN database

NetHope CDN Services and Tools

• Manage NetHope’s assessments such as the Digital Nonprofit Ability and the Digital Nonprofit Skills, frameworks such as the IDEA Journey™, and advise Members in their use
• Identify and explore opportunities for service and operational improvements

Facilitation

• Lead, facilitate, prepare content, and participate in the Emerging Technology/AI Working Group.
• Develop and lead webinars and similar events with NetHope Members and the CDN team
• Engage Members, partners, and other stakeholders by providing timely and suitable information, and by ideating with them how they can engage with the CDN
• Support the Chief Innovation Officer and Deputy Director of the CDN with content for attendance at conferences (including the NetHope Summit), events, and donor meetings

Qualifications:

Personal Characteristics

• Customer/user-centric/service-delivery mindset, with a focus on making complex subject matters simple, clear, and concise to encourage action and engagement by a wide audience
• Enthusiasm for joining a team during the development and early implementation phases of NetHope’s 2030 strategy
• Cultural sensitivity and awareness across all aspects of work
• Values and encourages diversity of thought, backgrounds, and perspectives
• Solid judgement including handling of sensitive information
• Integrity/ethics beyond reproach
• Skilled at working in a networked & virtual team environment
• Ability to multi-task while maintaining vigilant attention to detail in a fast-paced working environment
• A passion for NetHope’s mission and for working collaboratively and nimbly in a fast-paced, dynamic, and highly networked, global environment

Core Competencies

• Uses well defined processes to tackle problems of moderate scope
• Delivers high quality work in a timely prioritized way to meet deadlines
• Performs research and analysis that supports decision making
• Participates actively in team and group discussions
• Works well with others and builds trusting, respectful professional relationships
• Adapts to changes in daily work based on priorities
• Collaborates across internal teams and with stakeholders at all levels of the organization

Knowledge and Skills

• Excellent analytical and problem-solving skills
• Excellent adaptive collaboration and entrepreneurial spirit
• Excellent time management skills with a proven ability to meet deadlines
• Excellent verbal and written communication skills
• Strong core technical business analysis skillset – process mapping, requirements elicitation and workshop facilitation experience
• Strong understanding of research design and implementation
• Strong ability to prioritize tasks and to delegate them when appropriate
• Strong understanding of the landscape of emerging and existing digital technologies, and keen interest in advancing digital transformation for nonprofits
• Strong understanding of how the application of digital can solve humanitarian, development, and conservation challenges in affected communities
• Proficient with modern workplace tools, data visualization and analysis applications
• Ability to build and maintaining relationships with multiple stakeholders.
• Excel at organizing their workload and enjoy driving work forward independently
• Think strategically and can change tactics while still meeting larger objectives
• Ability to tell stories with data – ability to build a coherent and insightful narrative around data and to help convey the meaning of information in powerful and compelling ways
• Experience of using a range of analysis techniques – collection, organization and interpretation of data sets using data analysis tools (i.e. Microsoft Excel)
• Good experience working collaboratively to activate and achieve projects
• Ability to simplify complex problems into component parts and evaluate systematic patterns
• Multilingual verbal and written communication skills in French, Spanish, or one of the major African languages a plus

Education and Experience

• Tertiary education or demonstrated equivalent work experience required
• At least two years related practice required which could be analyzing digital transformation or analyzing nonprofit trends, or both
• Proficiency in Microsoft Office Suite; Slack, Box, Asana, Salesforce or similar tools is a plus
• NetHope Member experience highly valued, other NGO experience a plus

Reporting and Working Conditions:

• This position is a full-time position that reports to the Deputy Director, NetHope’s Center for the Digital Nonprofit
• NetHope is a virtual organization, so our team, our Members, and our Partners are located around the world. Due to the global nature of the organization, meetings may thus be required at any time of the day to meet with our stakeholders in varying time zones. To meet these needs, NetHope embraces flexible schedules for team members, and we work with each other to be located globally, but still maintain a reasonable work time balance
• As a global organization, we welcome qualified applicants with diverse backgrounds from various locations, and who may have non-traditional work patterns
• NetHope recognizes the vital role diversity, equity, and inclusion plays in our work. Diverse perspectives, backgrounds, and experiences enrich our work, fosters innovation, and enables us to better serve our community
• NetHope team members live the organizations internal values of accountability, collaboration, adaptability, and empathy
• NetHope is a networked team-oriented environment with staff working across functional areas to produce high-quality programs, services, and connections with our Members. We value open communication and believe that a staff working as a team produces the best outcomes
• This position is 100% remote and virtual. A stable internet connection is required to participate in on camera meetings throughout the workday. International or domestic travel may be required for one to two NetHope events annually