Background:
CARE seeks a world of hope, inclusion, and social justice, where poverty has been overcome and all people live in dignity and security. CARE provides cross-border humanitarian assistance in Syria, and refugee assistance within southern Turkey to people affected by the Syrian crisis. In response to CARE increased Syrian response cross-border humanitarian works the program is now endeavoring to undertake an inside NW Syria direct implementation to address humanitarian needs, enhance the quality of our programming and maximum response capacity and support to CARE’s partners. We are looking for a trustworthy, dynamic, innovative, and resourceful person to join the Area office in the capacity of Area Case worker to be based in Jarablus, northern Aleppo, Syria.
Job Summary
The Area Case worker will be a member of the Area office program team and report directly to the Area protection officer. The Area Case Worker will support the day-to-day implementation of the protection projects in northern Aleppo.
The case worker will be responsible for implementing protection case management and individual protection assistance Services(IPA) or direct support to cases including referral to services, starting from identifying cases and then referring them to providing them the required assistance and following up the cases by following the SOP of the case management with high focus on the people who have been or are being abused or have face Exploitation, neglect, or any threat to their rights and life, and identify the beneficiaries who should be provided by specialized or non-specialized services.
S/He will be responsible for implementing the plan set with the Protection officer and contributing to case identification, referral, follow-up and closure, working to improve survivors’ access to service in a timely manner, and contributing to the development of the community services map and referral pathways.
The person is expected to have strong interpersonal skills, understanding, cooperative, organized, a high ability to work within a team to take initiative and skills in influencing to support policy and advocacy.

Responsibilities and Tasks

Job Responsibility #1 Project Implementation and Coordination 80%
•Respect the dignity and safety of the beneficiaries.
•Supervising and following up on cases that need assistance, direct support, follow-up or transfer, while ensuring the provision of services that meet the needs of each case.
•Receiving disclosures and offer basic emotional and case management support.
•Identifying cases of gender-based violence and child protection and referring them to specialized or non-specialized protection services while providing direct support for high priority cases.
•Develop care plans to manage each case care plan provided that the needs meet objectives settled for each case.
•Providing referral, support and counseling services to all persons in need.
•Providing comprehensive protection intervention to survivors of trauma, violence or any other risks, while providing full information on the map of community services in the region.

•Prepare case reports and all documents related to the case management file
•S/he will maintain BNFs files and documentation as per program management minimum standards, including maintaining the confidentiality and security of beneficiary’s data.

Job Responsibility #2 Planning, Reporting, coordination, and Data Management: 20%

•Contribute to the development of the project’s work plan.
•Documenting and maintaining case management files in accordance with privacy and confidentiality rules and principles
•Establish and maintain positive and effective relationships with intended beneficiaries, community members and stakeholders all other key actors.
•Participate in conducting various forms of questionnaires and assessments such as protection monitoring and rapid protection assessments to identify persons who have concerns or those at risk, when requested.
•The job duties and responsibilities as described above are not comprehensive and he/she may be required to perform additional tasks in the future as needed and according to the project structure and in proportion to experience.
•Work in accordance with the minimum standards in the Standard Operating Procedures for protection.
•Commitment to the Code of Conduct, Humanitarian Principles, Minimum Standards for Gender-Based Violence and Minimum Standards for Child Protection..

Qualifications (Know-How)

Education/Training

Required

•University degree in psychological counseling, social sciences, humanitarian studies or any other related field/ equated 2 years of experience related to case management /IPA.

Desired
•Project Management qualification (PMD, PMP, PRINCE2)

Experience

Required
•Good experience in writing work reports.
•Good experience in administrative work, planning and organization.
•Previous work experience in a civil society organization.
•High professional ability to communicate with beneficiaries and community members.
•Experience in the rules of home visits /camps and sending awareness messages.
•Can-Do Attitude
•Good skills in written communication, including effective report writing
•Sensitivity to cultural differences and the ability to work effectively across a wide variety of cultural contexts. Ability to communicate ideas in a culturally sensitive manner and conducive to their practical application Fluent in Arabic. English knowledge is desired.
Desired
•Work experience in the international humanitarian world, operating in emergencies.
•Working in multi-cultural context

Technical Skills
Required
•Can-Do Attitude
•Highly skilled in organizing large-scale, fast-paced, responsive field programs.
•Advanced professional competency in Microsoft Office Suite, and knowledge of IT system.
•Excellent proven communication skills, including working with multiple stakeholder groups, including children.
•Ability to work both in an advisory and a hands on implementation capacity
•Excellent communication and influencing skills.
•Ability to handle a high workload and to work independently.
•Politically and culturally sensitive with qualities of patience, tact and diplomacy
•The capacity and willingness to be extremely flexible and accommodating in difficult and sometimes insecure working circumstances.
•Flexibility and ability to multi-task under pressure.
•Ability to work well in unstable and changing security environments.
•Strong organization, multi-tasking and time management skills.
•Strong skills in inter-personal communications, able to work effectively with multiple stakeholders in a complex, multi-actor environment.
•Strong skills in written communication, including effective report writing
•Sensitivity to cultural differences and the ability to work effectively across a wide variety of cultural contexts.
•Ability to communicate ideas in a culturally-sensitive manner and conducive to their practical application
•Fluent in Arabic and highly desired to have advanced English language skills.
Child Protection Policy

Child abuse in all forms is unacceptable to CARE Turkey, which recognizes its responsibility to protect children from harm in all areas of its work. CARE Turkey is committed to ensuring a child-safe environment and is applying a zero-tolerance approach towards any kind of child abuse and exploitation.

Discrimination, Abuse and Harassment Policy

CARE Turkey expressly prohibits and will not tolerate any form of discrimination, abuse, harassment (sexual or otherwise), based upon race, ethnicity, religion, national origin, gender, age, sexual orientation, marital status, citizenship status, disability, or military status. CARE employees and related personnel must under no circumstances take part in any form of discrimination, harassment, or abuse (physical, sexual or verbal), intimidation or exploitation, or in any other way infringe the rights of others inside or outside CARE.

IMPORTANT NOTICE:

Employment is subject to the possession of valid identification documents (passport, residency card, temporary protection card, etc.) and successfully obtaining permission to work by the Government of Turkey (work permit). CARE will submit the work permit application on behalf of the selected candidate after the job offer accepted. Candidate can start to work for CARE only after the work permit is received. Failure to provide the required documents or rejection of a work permit application by the Government of Turkey will result in your employment offer being rescinded.