Scope of Work

The purpose of the consultancy is to conduct a capacity gap assessment specific to GBV case management of IMC and partners, develop tailored capacity building plan that identifies both crosscutting and specific needs of each organization, design and deliver trainings to improve quality of GBV case management services as per the capacity building plan and put in place a GBV case management supervision and coaching system while mentoring IMC’s GBV Casework Supervisor& Trainers. This will be a full-time consultancy starting from 1st September 2024 and ending 31st December 2024. IMC accepts remote consultancy however with frequent visits to Ukraine especially for the capacity assessment and trainings at minimum.

The assignment will have two main workstreams:

Improve the quality of current GBV case management service provision by IMC and six implementing partners

1. Conduct capacity assessment by meeting IMC and partner organizations’ case management teams, reviewing their case management tools and practices and identify gaps and areas of improvement.
2. Develop tailored capacity building plan that identifies both crosscutting needs of all organizations and specific needs of each organization,
3. Review available training materials, guidelines, tools IMC and the GBV AoR in Ukraine have and adapt the training materials to IMC and partner organizations’ needs. Make sure to include sessions on case management with diverse groups such as male survivors of sexual violence, elderly women, adolescent girls and ethnic minorities.
4. Deliver trainings as per the capacity building plan. In case of high number of training needs identified, either prioritize the trainings can be done in discussion with the GBV Coordinator or consider ToT format for identified staff.
5. Support the roll-out of CVA in GBV case management SoP and tools with trainings or workshops.
6. Participate in the GBV AoR Case Management Task Force, provide regular update on IMC’s capacity strengthening efforts on GBV case management, share the materials developed as part of this consultancy and utilize GBV AoR’s best practices and guidelines and tools while designing and developing materials under this consultancy.

Put GBV case management supervision and coaching systems in place

1. Organize regular coordination meetings and case conferences with IMC and partner organizations’ case management team and identify challenges, opportunities, needs related to GBV case management.
2. Develop a guideline on GBV case management supervision and coaching built on the capacity assessment and outputs of the coordination meetings and case conferences. Identify and include supervision and coaching methods that are needed and applicable for the context and the needs of IMC and partner organizations. Contextualize the supervision and coaching tools and annex them to the guideline. Define roles and responsibilities of IMC (GBV Casework Supervisor& Trainers in particular) on supervising and coaching IMC and partner organization case workers.
3. Roll out the guideline and train all GBV case management team on it.
4. Conduct individual capacity assessments for IMC’s GBV Casework Supervisor& Trainers. Develop individualized capacity building plan, including on the job couching, mentoring to the GBV Casework Supervisors& Trainers and facilitate peer support between them during the course of this consultancy.

Under the overall supervision of the GBV Coordinator, the consultant is expected to deliver below deliverables in line with the above-mentioned tasks:

1. Consultancy workplan that illustrates specific actions, timeline, support needed for each task.
2. Capacity gap assessment report illustrating key gaps and strengths in staff’s capacity and current service provision.
3. Capacity building plan illustrating both crosscutting needs of all organizations and specific needs of each organization.
4. Reviewed training toolkit(s) based on the identified topics in the capacity building plan.
5. Training report with key recommendations for the delivered training(s) following the capacity building plan.
6. Minutes of meetings of the coordination meetings and case conferences with IMC and partner organizations’ case management team.
7. Guideline on GBV case management supervision and coaching, and relevant supervision and coaching tools.
8. Training report with key recommendations of the GBV case management supervision and coaching.
9. Reports for individual capacity assessments for IMC’s GBV Casework Supervisor& Trainers.
10. Individualized capacity building plan for IMC’s GBV Casework Supervisor& Trainers.
11. Minutes of meetings of the mentoring sessions to IMC’s GBV Casework Supervisor& Trainer

Requirements

Education:

• A master’s degree in social sciences such as gender studies, psychology, social work, human rights, international development, international relations or any other relevant field.

Experience, Knowledge and Skills:

• At least five years of technical experience in GBV programming, specifically in GBV case management, and delivery of GBV case management training.
• Sound knowledge of current policies, standards, guidelines, and practices in the field of GBV case management.
• Sound knowledge of survivor centered GBV case management approaches, principles and practices based on Interagency GBV Case Management Guidelines.
• Experience in designing and facilitating training and coaching and mentoring skills.
• Experience in developing guidelines and tools related to GBV programming.
• Previous experience in the Ukraine response and/or familiarity with Europe and Central Europe Region in preferred.
• Previous experience with IMC and familiarity with the IMC’s global GBV guidelines is preferred.
• Demonstrated commitment to gender equality, empowerment of WROs/WLOs, and feminist principles.
• Excellent attention to detail, organizational skills and discretion with confidential information.
• Excellent interpersonal and communication skills, managing staff effectively and working in a team.
• Holds self-accountable for making decisions, managing resources efficiently, achieving and role modelling CARE’s values.
• Ability to work independently and proactively, manage a complex and diverse workload and to work to tight deadlines.
• The capacity and willingness to be extremely flexible and accommodating in difficult and sometimes insecure working circumstances.
• Excellent computer skills, including experience of Microsoft Office (Outlook, Excel, PowerPoint and Word).

Language Requirements:

• Fluency in English

Code of Conduct

As applicable to this position, an individual must promote and encourage a culture of compliance and ethics throughout the organization and maintain a clear understanding of International Medical Corps’ and donor compliance and ethics standards and adheres to those standards. Staff are also responsible for preventing violations to our Code of Conduct and Ethics, which may involve Conflicts of Interest, Fraud, Corruption or Harassment. If you see, hear or are made aware of any violations to the Code of Conduct and Ethics or Safeguarding Policy, you have an obligation to report. If this is a supervisory position, one must set an example of ethical behavior through one’s own conduct and oversight of the work of others; ensure that those who report to you have sufficient knowledge and resources to follow the standards outlined in the Code of Conduct & Ethics; monitor compliance of the people you supervise; enforce the Code of Conduct & Ethics and International Medical Corps’ policies, including the Safeguarding Policy and the Protection from Harassment, Bullying and Sexual Misconduct in the Workplace Policy, consistently and fairly; support employees who in good faith raise questions or concerns.

Safeguarding

It is all staff shared responsibility and obligation to safeguard and protect populations with whom we work, including adults who may be particularly vulnerable and children. This includes safeguarding from the following conduct by our staff or partners: sexual exploitation and abuse; exploitation, neglect, or abuse of children, adults at risk, or LGBTI individuals; and any form of trafficking in persons.

Equal Opportunities

International Medical Corps is proud to provide equal employment opportunities to all employees and qualified applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or status as a veteran.