Job location: Bukavu, Democratic Republic of the Congo

Starting date: As soon as possible

Vacancy closing date: 25 June 2024

Duration position: 2 years

Working hours/week: 40

We are here for our neighbours in need, who are suffering in this broken world.

ZOA, as an international NGO, supports people who have lost everything due to armed conflict or natural disaster. Together, we can come to their aid in emergencies and remain faithful to communities as they recover – providing new opportunities for them to help themselves again. The work of ZOA is coordinated from the Netherlands. We are active in multiple countries in Africa, South America, the Middle East Region, and Asia. We work with approximately 900 employees worldwide and with (local) partners. We invite you to join our team of committed colleagues.

ZOA is looking for a

Director of Operations

(Bukavu, DR Congo)

Our work in DR Congo

For ZOA DRC, the Peace Nexus approach is at the core of its projects. Throughout ZOA’s 16 years of activities in DRC, ZOA has built a vast track record. Next to short term relief projects (humanitarian), ZOA DRC focusses on more sustainable interventions (resilience), addressing root causes of some of the major problems in DRC. An example is the facilitation of access to land for smallholder farmers , food security and livelihoods interventions (PIP, VSLA etc.) and IWRM. In addition, ZOA helps communities to become resilient in the face of the shocks of conflict through the so-called community-based socio-therapy (CBS) approach. Restoring trust in each other and creating hope for a peaceful future are prerequisites for rebuilding flourishing and stable communities. ZOA has a strong presence and acceptance in communities due to its way of working as is embedded in ZOA’s vision: putting people at the centre.

Your challenge

The Director of Operations is responsible for effective and efficient management and control of all operational processes in the area of Administration, Finance, IT and Logistics in the country organisation. The Director of Operations reports to the Country Director and is a member of the Country Management Team.

Your main tasks and responsibilities

Administration

• Development and maintenance of country specific policies and procedures in the fields of finance, logistics and procurement in compliance with ZOA global quality management framework;
• Maintenance of country administrative manual (finance, procurement) and ensuring compliance;
• Monitoring of and support on processes and procedures related to finance, logistics and procurement.

Finance

• Contributing to the Country Strategy and Annual Plan, with a specific task in preparing the corresponding annual budget and financial sections;
• Development of monthly and quarterly financial management information at country organisation and at programme organisation level;
• Preparation of country annual accounts, in accordance with relevant legislation and regulations;
• Monitoring finance compliance to internal and external (donor and government) rules and regulations;
• Preparing and processing the allocation of indirect costs to project budgets;
• Preparing monthly, quarterly and annual financial reports at country organisation and programme organisation level;
• Advises and supports the Country Director and Programme Managers in the development of budgets of funding proposals;
• Managing financial audits and responding to audit reports.

Logistics

• Implementation of IT policies and procedures in compliance with ZOA’s worldwide framework;
• Managing availability, continuity and security of appropriate IR facilities;
• Implementation of logistical policies and procedures in compliance with ZOA’s worldwide framework;
• Monitoring and evaluation of logistical policies and procedures.

Partner capacity

• Contributes to partner capacity enhancement in areas of Finance, IT and Logistics.

Leadership and management

• Member of the Country Management Team.
• Provides leadership to staff reporting to the Director of Operations.
• Supervises and periodically appraises the performance of staff reporting to the Director of Operations.

Your profile

Identity

• The candidate is expected to fully support the vision, mission and Christian values of ZOA.
• ZOA aims to hire leaders who serve and empower others while modelling behaviours consistent with vision, mission and values of the organisation and who bring a Christian perspective to choices and actions.

Knowledge & experience

• Academic degree in Finance (e.g. MBA) or auditing;
• ZOA’s finance practices;
• Full working proficiency in English is essential;
• Full working proficiency in French is essential;
• Experience in general management;
• Preferably, some cross cultural experience in a development and fragile setting.

Skills

• Strategic thinker;
• Result-oriented approach, initiates but also makes sure that initiatives come to a satisfactory result;
• Takes initiative to improve processes and procedures;
• Knows how to prioritize;
• Alerts the Country Director and Director of Finance (HQ) when financial problems, issues or risks arise, including fraud;
• Analytical;
• Flexible conduct;
• Customer-friendly attitude;
• Accuracy;
• Initiative;
• Effective and appropriate communication.

Attitude

• Flexibility and adaptability;
• Interpersonal and cross cultural sensitivity;
• Able to work under pressures and meet deadlines;
• Able to work in a sometimes fluid and insecure environment.

Special conditions/circumstances

• Given the current security situation, the duty station is not suitable for accompanying family members.
• Additional R&R arrangements may be applicable.

Our offer

• ZOA offers a challenging role in a dynamic context, and you will be part of an inspiring and motivated team.
• We offer good benefits and remuneration which suits the NGO sector.

Do you need more information?

For more information about ZOA, please visit our website www.zoa-international.com.

Would you like to know what it’s like to work for ZOA? Visit our Career Page and read the stories of possible future colleagues!

If you would have any questions about this vacancy, don’t hesitate to contact Arno van Turennout, email zoa.vacancies@zoa.ngo.