Who are we?

The Danish Refugee Council assists refugees and internally displaced persons across the globe: we provide emergency aid, fight for their rights, and strengthen their opportunity for a brighter future. We work in conflict-affected areas, along the displacement routes, and in the countries where refugees settle. In cooperation with local communities, we strive for responsible and sustainable solutions. We work toward successful integration and – whenever possible – for the fulfillment of the wish to return home.

The Danish Refugee Council was founded in Denmark in 1956, and has since grown to become an international humanitarian organization with more than 7,000 staff and 8,000 volunteers. Our vision is a dignified life for all displaced.

All of our efforts are based on our value compass: humanity, respect, independence and neutrality, participation, and honesty and transparency.

Overall purpose of the role

The EORE TQM Officer is responsible for overseeing the quality management of the Explosive Ordnance Risk Education (EORE) program, ensuring that activities meet international standards and DRC’s operational guidelines. The role focuses on maintaining high-quality delivery of EORE services, providing technical support and training to staff, and ensuring that all data, materials, and processes align with established quality benchmarks. The officer will work closely with the HMA Coordinator, EORE Team Leader, and other stakeholders to ensure continuous improvement and impact of EORE interventions.

The Danish Refugee Council in the occupied Palestinian territory (oPt) seeks an EORE TQM Officer to support the planning, coordination, and implementation of quality management activities within the EORE program. The position will work closely with the HMA Coordinator, EORE facilitators, and other stakeholders to ensure the quality of EORE activities, compliance with international standards, and the development of effective methodologies and tools. The EORE TQM Officer will also be responsible for providing technical guidance, conducting capacity-building trainings to partners, and ensuring that all EORE data and materials meet the required quality standards.

Duties and Responsibilities

Planning, Coordination, and Context Analysis

• Support development of and follow the EORE QM activity workplans
• Actively participate in internal EORE and QM team meetings and share pertinent updates
• Maintain up-to-date knowledge on the context, including Explosive Ordnance (EO) contamination
• Attend EORE, Mine Action, educational, methodological, and similar meetings, workshops, and conferences

Implementation of Explosive Ordnance Risk Education

• Conduct EORE Training of Trainers (TOT) for local stakeholders
• Develop, test, and provide guidance on EORE (informational) materials, methodologies, and tools
• Contribute to the development of EORE SOP and TMP and provide technical insight to EORE staff on IMAS, NMAS, SOP, and TMP

Reporting and Information Management

• Check the quality and accuracy of EORE activity data and flag any issues with the HMA Coordinator

Procurement, Warehouse, and EORE Archives

• Check that all EORE equipment is fit for purpose and complies with IMAS, NMAS, and EORE SOP and TMP and flag any issues with the EORE QM Specialist
• Check that all data is of high-quality and that required Mean of Verifications for EORE activities are uploaded to online and offline EORE archives and flag any issues with the HMA Coordinator
• Check that procured equipment, tools, and materials correspond to team needs and methodological standards and flag any issues with the HMA Coordinator

People/Budget Management

• Support the induction of new staff by providing internal EORE Training of Trainers
• Conduct all capacity development trainings on EORE and related topics (Community Liaison, leadership, gender, etc.)

Monitoring and Quality Assurance/Quality Control (QA/QC)

• Conduct monthly Quality Assurance/Quality Control (QA/QC)
• Compile lessons learnt on EORE activities and produce monthly reports for HMA Coordinator
• Support the development of Monitoring and Evaluation systems, in conjunction with DRC MEAL team and HMA Coordinator

Experience and technical competencies:

• Minimum 2 years of experience in a humanitarian organisation or an educational institution, ideally in QM of EORE or HMA
• Experience working with children, adolescent, and adult audiences, public speaking capacity
• Computer literacy: Intermediate knowledge of Microsoft Office package

Languages

• Intermediate in written and spoken English
• Arabic

In this position, you are expected to demonstrate DRC’s five core competencies: 

• Striving for excellence: You focus on reaching results while ensuring an efficient process. 
• Collaborating: You involve relevant parties and encourage feedback. 
• Taking the lead: You take ownership and initiative while aiming for innovation. 
• Communicating: You listen and speak effectively and honestly. 
• Demonstrating integrity: Upholding and promoting the highest standards of ethical and professional conduct in relation to DRC’s values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment.

We offer

Contract length: until June 30, 2025 with possibility of extension depending on funding availability

Position Band:  This position will be placed at Non-Management band (H)

Start date: January 2025

Duty station: Gaza

Salary and conditions will be in accordance with Danish Refugee Council’s Terms of Employment for Nationals.

Application process

Interested to apply? All applicants must upload a cover letter and an updated CV (no longer than four pages) in English. Applications sent by email will not be considered.

Closing date for applications: December 15, 2024

For further information about the Danish Refugee Council, please consult our website drc.ngo.