With technical supervision from Staff Care team, work closely with the Field Offices, in integrating staff care and wellbeing into field office workplans.

Provides Psychosocial Support during emergencies and Critical Incidents to groups and/or individual staff members and their dependents, This Psychosocial Support includes but is not limited to psycho-education, psychological first aid, family support and coordination of services for individual or group interventions: facilitates appropriate traumatic stress interventions, following a critical incident or traumatic event; recommends and arranges for individual and/or group follow up support to staff and their dependents.

Under the guidance of HQA, supports in responding to critical and security incidents by conducting assessment on the impact of the event, suggesting appropriate interventions with technical advice from staff care team; makes recommendations for follow-up or referral purposes; coordinates with Peer Helpers and the staff care team (HQ) to ensure the provision of adequate psychosocial support during emergencies and ongoing collaboration with all wellbeing stakeholders.

Supports in delivering field relevant psychoeducation materials, assists in implementation of resilience building programs in the field and aids in strengthening referral mechanism and mental health networks for seeking psychosocial support on ground; in line with Relief and Social Services (RSS) Staff Care Plan and the global mental health strategy plan; contributes to the development and implementation of training and educational materials and provides continuous psychosocial status and needs assessments; carries out briefing sessions on staff care and related issues and provides group support sessions for staff.

Provides inputs on stress mitigating strategies and activities to enhance the welfare, resilience and wellbeing of UNRWA personnel; provides support and advice on healthy work environment and culture.

Collaborates on an area-level with Mental Health and Psychosocial Support (MHPSS) teams and focal points for an integrative approach with UNRWA staff whereby integrative framework is implemented to ensure culturally sensitive psychosocial support related symptoms or syndromes.

Maintains detailed records and data base of psychosocial activities and provides comprehensive reports on monthly basis or as required; provides statistics and trends analysis on issues related to staff wellbeing whilst maintaining confidentiality; prepares ad-hoc and special reports as required; captures lessons learnt and best practices and disseminates, as appropriate. Supports in building capacities of peer support groups in collaboration with focal points based on established models and provides continuous guidance to the group coordinators or. further capacity building initiatives.

Performs other duties as may be assigned by the supervisor and the director of the department.