Context & Mission

Médecins Sans Frontières is an independent, international medical and humanitarian organization that provides care to people in need, people affected by natural or man-made disasters, and victims of armed conflict, without discrimination and without regard to race, religion, creed or political affiliation (MSF Charter).

As an independent organisation, we deliver care based only on need, regardless of ethnic origin, gender, religion or political affiliation. MSF relies on donations from private individuals and organisations for the majority of its income. This private funding gives MSF the freedom to respond where needs are greatest and to speak out publicly, free from any political interference. Fundraising activities in MSF are managed from each country office in parallel. The Fundraising Process Officer aims at enhancing and documenting the processes of the fundraising programme of MSF Switzerland.

DREAM is a CRM system based on MS Dynamics 365 used to manage the Fundraising programme of MSF in Switzerland. DREAM is in its second phase of development. Based on a core that was implemented through the 1st phase of the project and is now live, a whole new set of applications is now under development. This 2nd phase of DREAM includes the integration of new functionalities across all the different fundraising disciplines and business units that require the creation of new processes and the revision of the existing ones. To this end, we are looking for a Fundraising Process Officer to join the DREAM Project team. The position is hierarchically accountable to the Deputy Director of Communications and Fundraising of MSF Switzerland and functionally to the DREAM Project Manager.

As fundraising process officer, you will be responsible for examining, producing and optimising business processes connected to the management of the DREAM fundraising system. You will also be documenting current and new processes, recommending improvements, promoting and ensuring adherence to processes, and evaluating the efficiency of changes made aiming at the success of the DREAM project and ultimately, at enhancing the overall productivity of internal processes in the fundraising unit.

Responsibilities

• Design a fundraising processes management system and method in line with the strategic objectives of fundraising in MSF and in particular, with the objectives of the DREAM project.
• Review existing fundraising processes and considering the recommendations from the internal audit report conducted in 2024, identify priority areas for improvement and the corresponding working plan and timeline.
• In collaboration with fundraising teams, lead the design and revision of business processes, making proposals for streamlined and efficient solutions that respond to business needs and priorities and are aligned with the DREAM project objectives.
• Facilitate communication between different teams to address process dependencies and optimize collaboration.
• Coordinate all aspects related to the implementation of fundraising processes improvement initiatives.
• Ensure timely completion of assigned tasks by following up with the responsible team members.
• Assess and monitor changes made to business processes, making adjustments as necessary to ensure consistent project execution.
• Create and maintain documentation of current and new processes, including process maps, workflows, and standard operating procedures (SOPs) and guidelines.
• Develop and implement a process documentation and updating system that ensures accessibility for team members and facilitates easy retrieval of information.
• Conduct continuous analyses of fundraising processes focusing on quality, productivity, costs, and time management.
• In coordination with the Deputy Director of Communications and Fundraising, and the DREAM project manager, identify potential risks within fundraising processes and develop mitigation strategies.
• Produce progress reports and integrate feedback for continuous improvements.
• Revise and update procedures and policies as needed.
• Define key performance indicators (KPIs) to measure the effectiveness of fundraising processes and set regular reporting plan to monitor process performance and identify trends and areas for further improvement.

If you are a proactive individual with a passion for fundraising, optimising business processes and ensuring project success, we invite you to apply for this exciting opportunity. Join our team and contribute to the achievement of our objectives through efficient and effective fundraising process management.

Your Profile

Education & Experience

• A master’s degree in business management, project management, or in a related field.
• Experience with business process modeling and re-engineering, especially in the context of fundraising.
• Strong knowledge or certification in lean management.
• Familiarity with Agile/Scrum methodologies.
• Experience with CRM tools. Strong understanding of Dynamics 365 modules an asset.
• Knowledge of fundraising is a strong plus.

Skills/ Technical competencies

• Strong analytical and problem-solving skills with the ability to interpret complex data and trends.
• Highly organized with strong project management skills.
• Initiative and proactive problem-solving skills.
• Excellent written and verbal communication skills with the ability to convey complex ideas to both technical and non-technical stakeholders.
• Excellent collaboration, and interpersonal skills.
• Strong influencing skills to effectively collaborate with cross-functional teams.
• Ability to adapt to changing project requirements and priorities.
• Advanced knowledge of Microsoft Office software, including Power BI.

Languages

• Fluency in English is required (written & spoken)
• French and/or German is a real asset (written & spoken)

Personal Abilities

• Result and quality orientation
• Analytical thinking
• Planning and organization
• Teamwork and collaboration
• Creative problem solver, with meticulous attention to detail
• Manage multiple projects/multitasking
• Strong communication skills and able to work with multiple stakeholders and teams

Terms of Employment

• Part-time position 80% (32h/week)
• Fixed-term contract, 12 months
• Working place: Geneva, Switzerland
• Ideal start date: September 2nd, 2024
• Gross annual salary (for 80%): from CHF 69’206,40.- to CHF 79’689,60.- (salary commensurate with equivalent experience and internal salary grid)
• Paid vacation: 25 days per year, prorate temporis, plus any Swiss public holidays falling within the contract period.
• Pension plan: pension contribution covered 3/4 by MSF, 1/4 by staff member
• Relocation package if moving from a different country to Switzerland.