Position Title : Human Resources (HR) Manager

Supervised by : Technical link to Regional HR Manager

Reporting to : Head of Support and Services

Supervise : Assistant HR and Cleaners

Technical Supervise : Zone Human Resources Officers

Duty Station : Yaoundé (with frequent visits to field locations)

Area of Operation : Cameroon

Employment Period : 12 months, starting ASAP (possibility for extension)

Type of Contract (National) : National (exclusively reserved for Cameroon nationals)

Salary & Benefits : Management F

Introduction

The Danish Refugee Council (DRC) assists refugees and internally displaced persons across the globe: we provide emergency aid, fight for their rights, and strengthen their opportunity for a brighter future. We work in conflict-affected areas, along the displacement routes, and in the countries where refugees settle. In cooperation with local communities, we strive for responsible and sustainable solutions. We work toward successful integration and – whenever possible – for the fulfillment of the

wish to return home.

1. Context

DRC Cameroon began its operations in Cameroon in 2018 responding to the humanitarian needs of refugees from Central African Republic (CAR) and vulnerable Cameroonians in the Adamawa region. Currently, DRC operates a regional office in Meiganga and two sub-offices in Djohong (Adamawa region) and Garoua-Boulai (East region). Interventions focus on finding durable solutions for the most vulnerable, using the holistic graduation approach to improve both protection and economic recovery. subsequently, in late 2018, DRC started its activities in the South-West region of Cameroon in late 201 to respond to the needs of forcibly displaced people in the context of the Anglophone crisis, starting humanitarian activities in January 2019. DRC operates in the divisions of Meme, Fako, Kupe-Manenguba and Ndian with an office in Buea and a sub-base in Kumba. Programming focuses on rural and hard-to-reach areas to meet people’s basic needs for food, shelter, and NFI, while improving the protection environment and providing income-generating opportunities.

In 2023, DRC expanded its activities to the Far North of Cameroon to provide a protection, positive peace, governance, and economic resilience response to the multidimensional and interconnected crises affecting the region.

2. Purpose

The DRC Cameroon is looking to recruit an experienced, highly- qualified and enthusiastic professional to join our great Human Resources team in Yaoundé.

This role is a key partner to the Head of Support Services role in order to ensure proper implementation and updating of DRC procedures and guidelines within the country with a focus on compliance and functionality. The role mainly oversees all support, research and/or technical guidance on HR issues in Cameroon. The role includes regular travels to field locations in Cameroon following a need assessment conducted by the Senior Management Team of Cameroon. The role also contributes to the development of country strategies which are translated into action plans and day-to-day tasks.

This position is a technical one, requiring a consistent previous experience in a similar position. This position also requires solid knowledge in HR and safeguarding. This position also requires a full professional proficiency in French and English language.

3. Duties and Responsibilities

Under the authority of the Head of Support Services, and with technical supervision of the Regional Human Resources Manager, the HR Manager is a key partner to the Head of Support Services for managing all aspects of the HR function : she/ he is responsible for providing HR technical guidance and support in the best possible delay while providing accurate and easy to read/ understand HR information.

The HR Coordinator will also ensure full mastering and technical support over the HR digital solutions (HR Manager, Homère, Dynamics) used by DRC in West Africa- North Africa and Latin America (WANALA).

The main responsibilities and tasks of the HR Manager are the following :

Recruitment and people planning:

• Work with senior management to identify needs for recruitments or replacements and come up with a planning and action plan for each
• Draft and update an organizational chart for Cameroon country mission on a monthly basis.
• Contribute to the project development on all aspects related to HR (organizational charts, narratives, etc)
• Drive and support all recruitment processes for Cameroon while ensuring they are unfolding in strict compliance with DRC policies and principles

Onboarding and Contracts

• Oversee the necessary steps, including the documentation, for the work contact edition and the smooth integration of the staff when and where needed.
• Establish an onboarding process for Cameroon country mission, taking into account the variety of roles, and oversee its global and systematic implementation to all new hires
• Ensure that staff receive a proper briefing on HR, Code of Conduct, Conflict of Interest when and where needed. The result is that they fully understand what is expected of them individually and collectively and what they benefit from.
• Oversee the regular updating of the visa tracker and follow up with international for visa renewal as well as with other administrative formalities

Employee well-being,

• Proactively respond to and manage performance counselling, employee grievances and disciplinary issues as required, with a focus on building manager competency and ensuring compliance in terms of practice and documentation
• Act as an impartial mediator in disciplinary procedures and ensure it is administered in an equitable and fair manner and meets all legal and labor regulations and requirements
• Contribute to the identification, launching and technical assistance on staff well-being initiatives. Make sure that they are diverse enough and match the staff needs
• Ensure oversight and consistency in how well-being is implemented across the different field locations in Cameroon.

Compensations & Benefits

• Oversee the benchmarking the compensation and benefits situation in Cameroon (Birches Group, local surveys with International NGOS, etc)
• Establish the monthly payroll for Cameroon mission in a timely manner and in close collaboration with the HR Team in the field when needed.
• Supervise the review of the Compensation and Benefits system when and where needed and apply strict confidentiality to that topic until senior management authorizes the communication about it.
• Support communication and explication on that topic upon request from Cameroon Senior Management Team.
• Work with Cameroon Senior Management team to establish who is eligible to an individual salary increase based on performance on a yearly basis.
• Ensure oversight and consistency in how compensation and benefits are implemented across the different field locations in Cameroon.

HR Capacity- building

• Oversee the provision overall technical support and advice to the country HR teams on all aspects of the HR function in close collaboration with the HR team in the field
• Act as the HR Focal Point for all audits. Contribute to the analysis and implementation of all recommendations regarding HR
• Oversee the review and continuous improvement of Human Resources processes, policies, tools and templates and draft/update as needed, providing feedback on areas for improvement
• Oversee the updating of any board/ sitrep linked with HR piloting in Cameroon
• Advise on Cameroon legal framework
• Prepare and submit monthly, quarterly / annual reports as per the fixed deadlines and provide ad hoc reports as required by management

Learning and Development

• Oversee the global and systematic implementation (and documentation) of Performance and Development meetings between managers and their team members.
• When the employee profile and performance does not suit the position and its expectations, make sure to follow-up on the situation and guide managers into taking a proper course of action.
• Oversee the development of the Learning & Development Country Strategy for Cameroon
• Supervise the editing and regular updating of a catalogue of development and learning opportunities that staff in DRC Cameroon would benefit from. Feed it regularly with recommendations and collect feedbacks
• Work with senior management to enlist staff who are eligible to benefiting from a learning and development opportunity. Keep track of that information and contribute to the successful and timely implementation
• Ensure oversight and consistency in how learning and development is implemented across the different field locations in Cameroon

The responsibilities listed in this job advertisement are not exhaustive and may be readjusted according to operational needs by the Head of Support Services and the Regional HR Manager but will remain in line with the overall purpose of the role.

4. Required Qualifications

Experience and technical competencies:

Required

• University degree, preferably in Social Sciences, Development Studies, Human Resources and International / Humanitarian Law, Communications or similar.
• Minimum 5 years’ working experience in Human Resources with at least 3 years in a senior Human Resources management role within an Intertional NGO
• Minimum 2 years of experience working with INGOs and international organizations with the following sectors in their portfolio – protection, food security, WASH, shelter, NFIs, mine action, mine risk education, and armed violence reduction
• Strong working experience with ERP -HR software solutions (Homère, Saga, other)
• Proficiency in common computer packages i.e. Word, Excel, Power point etc
• Experience and willingness to work in the field in volatile and insecure areas;
• Experience living and working in a cross-cultural, multi-sector, team environment
• Ability to work well under pressure and in adverse conditions;
• Demonstrated commitment and strict adherence to confidentiality
• Effective communication skills (written and verbal);
• Languages: Fluency in written and spoken Frend and English other languages used in cameroon be a plus.

Desirable

• Working knowledge of Homère, Dynamics and Talent Management (digital solutions for recruitments)
• Experience within the private sector related to job counselling/ economic integration would be a plus
• Post graduate HR certificate or coaching certificate

5. Required Skills & Qualities

• Core Competencies of DRC:
• Striving for excellence
• Collaboration
• Taking the lead
• Communication
• Demonstrating Integrity
• Ability to work in a multinational and multicultural environment.
• Excellent writing, proof-reading, and communication skills.
• Excellent organizational and multi-tasking skills
• Strong ability to adapt, take initiative and work in a multicultural environment.
• Interest for humanitarian sector and donor’s environment.
• Listening, analytical and synthesis skills.
• Excellent communication skills, as well as patience and politeness.
• Exemplary sense of ethics in the workplace.

6. General Regulations

• The employee shall follow DRC instructions on safety, confidentiality, and ethical guidelines, including the Code of Conduct and the Humanitarian Accountability Framework
• Employees should not engage in any other paid activity during the DRC contract period without prior authorization.
• Employee should not engage in any activity that could harm DRC or the implementation of any project during the DRC contract period.
• Employee should not give interviews to the media or publish project-related photos or other material without prior authorization.
• Employee shall return all borrowed equipment for the project to DRC after the end of the contract period or upon request.