The Role

ICS Administrator

Long-term cover for sickness for a period of 1 year (with possibility on renewal)/Full-Time

Reports to:

Global Head of IT & Communication Systems (ICS)

Job Overview

CBM Global is seeking a skilled ICS Administrator to oversee, maintain, and optimize our global IT infrastructure. This role is pivotal in ensuring the stability, integrity, and efficient operation of our IT office networks, endpoints and cloud services, which support our mission across 13 offices, primarily in Asia and Africa. Additionally, this role will coordinate the efforts of international and local IT service providers in each country where we operate.

The role will be a member in an international team to achieve these goals.

Based: We welcome applications from those who live and have the right to work in Burkina Faso, Kenya, Nigeria, Madagascar, Philippines, Nepal, Bangladesh, Indonesia, Lao PDR, Zimbabwe, UK, Ireland, Germany, and Netherlands. Remote working from any of above listed countries is possible.

Hours: Long-term sickness cover for a period of 1 year. Full-time

Salary range: The salary offered will be competitive, dependent on skills and experience, as well as country of location. We offer a local contract

Responsibilities and Duties

• Oversee the global IT infrastructure for CBM Global’s 185 employees, ensuring high availability and reliability across all 13 offices (each <20 staff members) in 12 countries.
• Oversee and coordinate the efforts of international and local IT service providers in each country.
• Coordination of hardware procurement for our offices and remote staff.
• Administer and optimize Microsoft Entra, SharePoint Online and Exchange Online including user management and security.
• Manage and configure devices (Windows + Android) and applications using Microsoft Endpoint Manager.
• Design, implement, and manage network infrastructure across various small office locations, ensuring optimal performance and security. This includes managing FortiGate Firewalls and Ubiquiti Access Points.
• Provide global 2nd Level support for our cloud and network infrastructure.
• Provide local 1st Level support for the office (<20 staff) in your country and to staff working from home.
• Maintain detailed documentation of the IT infrastructure, configurations, processes, and procedures.
• Maintain disaster recovery plans and backup procedures to ensure business continuity.

Safeguarding responsibilities

Knowledge

In depth understanding of CBMG’s Safeguarding policy and the Code of Conduct, and how these are relevant to their work.

Knows and considers the power people think they hold because of their position at CBMG and takes care not to abuse it by treating everyone with respect.

Considers their personal values and biases, taking care these do not negatively impact on how they interact with and treat the different individuals they will come across during their work at CBMG.

Skills

Able to report and escalate safeguarding concerns appropriately. Challenges inappropriate behaviours of peers. Able to implement safeguarding requirements in their area of responsibility.

Behaviours

Acts as a role model for CBMG’s commitment to zero-tolerance for abuse, do no harm and safeguarding standards.

Key outcomes expected from this role

• Provide a stable, reliable, available and cost-effective IT infrastructure that meets organizational requirements.
• Timely and well-managed system changes and upgrades.
• Effective coordination of IT service providers.
• Provide regular reports on system performance and incidents.
• Implement and maintain robust security practices to protect organizational data and resources.

Key upcoming projects:

• Android Device and Application Management (MDM / MAM): Onboarding of our internationally distributed cell phones in Microsoft Endpoint Manager as well as definition and enforcement of suitable guidelines.
• Network Monitoring: Setting up central monitoring for our Fortigate firewalls Ubiquiti access points including reporting.
• User self-service application install: Setup and rollout of Intune Company Portal.
• Wi-Fi network authentication: Setup EAP-based authentication for our offices.

Person Specification

All of the following requirements are essential, unless marked with a * when they are desirable.

Experience, Personal Qualities, and Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field, or a 3-year vocational training program with an above-average degree. *
• Minimum of 5 years of experience in IT infrastructure administration, ideally with a focus on Microsoft Azure, Entra, SharePoint Online, Exchange Online, Office 365, and Windows environments.
• Minimum of 5 years of experience in remote setup and management of office networks and devices.
• Excellent verbal and written language skills in English
• Proficiency in Spanish, French, or German. *
• Good communication skills and ability to work with end users and external service providers while displaying a high level of professionalism.
• The ability to work collaboratively and independently with little oversight.

Certifications

• Microsoft Certified: Azure Administrator *
• Microsoft 365 Certified: Enterprise Administrator Expert *
• Microsoft 365 Certified: Endpoint Administrator Associate *
• CompTIA Network+ *