III. Functions/Key Results Expected

1. ICT management and administration

2. ICT helpdesk support  

3. Support to knowledge building and knowledge sharing

1. ICT management and administration

• Participate in the maintenance of inventory of all computer, telecommunication equipment, I/O devices and software existent in the office ensuring compliance with registration and upgrades.

• Support in the installation, testing and maintenance of all ICT hardware equipment and acquisition of hardware supplies.

• Perform technical functions, including changing of hardware electronic components (disks, memories, network wiring, power sources, etc.) and routine repairs.

• Install commercial and in-house developed software and related upgrades 

• Involve in the maintenance of video conference applications and Google meet.

1. ICT helpdesk support 

• Assist in monitoring the use of 4G facilities and prepaid voice credits

• Support ICT teams during the physical inspection of ICT equipment 

• Support the monitoring and maintenance of proper data backups of for business continuity

• Assisting ICT team in designing and updating network diagram, network map and file system.

• Interacts with local repair suppliers/workshops facilities for items under warranty.

1. Support to knowledge building and knowledge sharing

• Staff support on hardware familiarization and maintenance; software applications, file management/maintenance and LAN/WAN systems;

• Lessons learnt and best practices in ICT

IV. Impact of Results

The internship is a valuable learning and working opportunity designed for fresh graduates. The intern will assist the ICT officer in efficiently and effectively managing ICT and providing support to AFCO and project offices. This role will enable the ICT intern to gain practical experience and develop his/her career by learning and utilizing new ICT tools and services.