PIH JOB DESCRIPTION (Information Technology Assistant)

Position Title: Information Technology Assistant

Reports to: IT Manager

Department: Operations Department

Work Location: Monrovia with frequent travel to Harper

Employment Type: Full Time

Position Overview:

Under the general supervision of the IT Manager, the position will provide support to department (s) and staff on all aspects of IT Management.

Position summary:

The incumbent is the focus person for the IT Desk. He/she will support all PIH Staff in managing all internet connections both in Maryland and Monrovia and to ensure that all site has 100% uptown.

Essential Duties and Responsibilities:

Technically:

• Support in cables cabling, router and switch configuration during network installation;
• Install and configure Microsoft Office, STATA, Anti-Virus, Quick Books, and Adobe software on Windows XP and Vista OS;
• Install open source software like Atlassian Jira, Confluence, Zabbix, Nagios, and Cacti to facilitate system and network administration;
• Assist to manage all of PIH computers, and other devices in the sites by ensuring that these devices are working at optimal capacity and scheduling a regular maintenance program for all of them; this involves virus cleaning, data backup, hardware maintenance and software maintenance;
• Support in printer and photocopier Management and repair to ensure that all printers are in good working condition and are supplied;
• Assist to manage and troubleshoots all the networks in all sites involves network installation, monitoring, troubleshooting, maintenance and extension;
• Assist to maintain a broad knowledge of operating systems and hardware.
• Provide Help-Desk support to PIH staffs, MOH and partners (Hospital, Health Centers, etc.) when it is needed;
• OpenMRS and EMR system implementation and management;

Administratively:

• Develop, maintain and report on IT equipment inventory and ensure optimization of IT equipment, hardware and software;
• support to Identify IT technical gaps among PIH staff and partner’s teams and help to plan short;
• training on basic IT skills and continuous capacity building;
• Assist to identify the IT need in Maryland/Monrovia and help to prepare the procurement request;
• Receive the purchased IT Equipment, and distribute them to the end users;
• Support to prepare a monthly report of IT department in Maryland;
• Coordinate with other PIH team to schedule updates in the IT needs of PIH-Liberia;
• Under delegation of IT Manager, he /she can Attend and actively participate in meetings and trainings;
• Perform any other duties as requested by the supervisor;
• The IT-Assistant will report to the IT Manager for all technical and programmatic subjects and can report to Director of Operations when needed;

Qualifications:

Required:

• Bachelor degree in computer science, Information Technology or related field with at least two year of experience.
• Knowledge and experience in the following areas:
  • Window Server configurations;
  • Windows and Linux server administration
  • Network administration;
  • Web application development: Java, Ajax, JavaScript, HTML, Server-side Scripting languages;
  • Knowledge of VSAT equipment and set-up;
  • Knowledge of Point to Point configuration and set-up;
  • Knowledge of Firewall (Meraki, Barracuda ….) Management

Experience and Expertise

Preferred:

• Minimum of two (2) years of experience within information technology field.
• Demonstrated competencies in the following areas: technical capability, business acumen, strategic thinking, customer/client focus, and leadership. Experience in the most current technologies and products used in the industries.

Technical Competencies:

Superior Knowledge of Microsoft Office 365 administration, MFA, SharePoint

Behavioral Competencies:

• Ability to effectively work on a team in a complex, fast-paced environment.

• Exemplary interpersonal skills; ability to collaborate effectively with culturally diverse staff across departments and country.
• Interest in social justice is strongly desirable.
• Ability to have zero tolerance approach to sexual exploitation, abuse and sexual harassment.

Organizational Profile:

Partners In Health (PIH) is an international health organization relentlessly committed to improving the health of the poor and marginalized. PIH partners with local governments to build local capacity and works closely with impoverished communities to deliver high-quality health care, address the root causes of illness, train providers, advance research, and advocate for global policy change. Our delivered services in the field are based in our partnership with the Governments and Ministries of Health and the support to education, training and mentorship to Health care workers and students is one of our pillars for the Health care system strengthening.

PIH currently has implementation programs in Haiti, Rwanda, Lesotho, Liberia, Malawi, Peru, Mexico, Russia, Liberia and Navajo Nation. Through our partnership with Harvard Medical School and the Brigham and Women’s Hospital, we support a wide range of programs in dozens of other countries around the world.

Our Work In Liberia:

Partners In Health (PIH) began supporting the government of Liberia in response to the Ebola epidemic in October 2014. Recognizing the large need for continued investments in the health system after Ebola, PIH is committed to long-term health system strengthening in support of the Ministry of Health (MOH), guided by the same principles as our emergency response and our work around the world: public sector accompaniment, integrated and comprehensive services, social justice, nimbleness and flexibility, partnership, community ownership, and evidence-based interventions. In the aftermath of the epidemic, PIH is committed to supporting the delivery of comprehensive health services in Liberia, from the community level to the health center and to referral hospitals.

Prevention of Sexual Exploitation and Abuse:

At Partners In Health, we are committed to ensuring that those who benefit from our work- including our patients, families and community members –as well as our staff are treated with dignity and respect and protected from sexual exploitation, abuse and sexual harassment. A range of pre-employment checks will be undertaken in conformity with Partner In Health’s PSEAH policy. Partners In Health will request information from applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.

Social Justice

We are a global health and social justice organization that responds to the moral imperative to provide high-quality health care globally to those who need it most. We strive to ease suffering by placing patients at the center of all care, bringing the benefits of modern medicine to all.