Full-time, Fixed – Term Contract, London, UK/Hybrid working, £35,651 – £37,878 gross per annum + Benefits

About Article 19

For over 35 years, ARTICLE 19 has worked for a world where all people everywhere can freely express themselves and actively engage in public life without fear of discrimination.

Together with our partners, we:

• THINK: We develop cutting-edge research and legal and policy analysis to drive change worldwide.
• DO: We lead work on the frontlines of expression through our 9 regional hubs across the globe.
• PROPEL: We propel change by sparking innovation in the global freedom of expression movement.

When you work with ARTICLE 19, you’re not just joining an organisation – you’re joining a movement for a freer, fairer world.

Find out more about what we do

About the Role

We are seeking an IT Tech Support Team Lead to support ARTICLE 19 during its migration to MS365 platform and applications. The ideal candidate will be responsible for overseeing A19’s technical support operations, including deploying, optimising and supporting applications and users across the organisation. The candidate will play a crucial role in managing user accounts within Azure AD (Microsoft Azure Identity) and maintaining A19’s Microsoft 365 ecosystem. The candidate will also do device management, including use of Microsoft Intune, and play an integral role in roll out of new policies and procedures following A19’s migration to MS365 platform.

What you will be doing day to day

• Lead the IT support team in providing exceptional technical assistance across Windows and Mac platforms.
• Provide comprehensive software support, including installation, configuration, maintenance, and troubleshooting application-specific issues, including management of user accounts, permissions, and access controls within Azure AD.
• Oversee the deployment, maintenance, and troubleshooting of Microsoft 365 applications and services, including Teams, OneDrive and SharePoint.

What you will bring to the role

• Expertise in managing Azure AD and Microsoft 365 solutions.
• Proficiency in supporting both Windows and Mac environments.
• Exceptional communication and training skills, capable of engaging with a wide range of stakeholders and empowering staff with varying levels of technical expertise.
• A problem-solver who is proactive in identifying challenges and opportunities within IT/Security environments and agile in implementing solutions.