Médicos Sin Fronteras en México

SEEKS

Learning and Development (L&D) Associate / Technical Producer – People Management Unit (PMU)

Level 7

To join our team in Mexico City

THIS JOB PROFILE IS IN ENGLISH SINCE THIS IS ONE OF THE REQUIRED LANGUAGES FOR THE JOB Médecins Sans Frontières MSF (Doctors Without Borders) is an international medical humanitarian organization that provides assistance to populations in precarious situations and to victims of natural and man- made disasters and armed conflicts, without discrimination based on ethnicity, religion or political ideology. In line with the values that guide our organization worldwide, the MSF Mexico and Central America office is committed to actions that promote inclusion, diversity, equity and equality in the labor offer and all recruitment processes that we carry out. We seek to serve the general population equally, offering equal employment opportunities for all people, such as members of the LGBTQ+ community, indigenous communities, Afro-descendants, women and people with disabilities.

Learn more about MSF

Workplace: Mexico City

Start day: February 1st, 2025

Type of contract: Permanent

This vacancy will close on January 3rd, 2025

MAIN PURPOSE

The WoW Program Management (PM) Team collaborates with MSF Operations and HR teams to plan and deliver training courses and other learning events in digital, virtual, and face-to-face training environments. The PMU Team recruits facilitation teams, works with them to deliver learning events consistent with the WoW programs’ content and core messaging, pedagogical design choices and training methodology and supports their ongoing professional development.

The WoW Program Management Team collaborates with the Instructional Design team to expand the range and delivery of the WoW program offer in multiple languages. Facilitators and technical producers are integral to expanding, improving, and updating WoW content for all learning events, providing a continuous feedback loop from WoW participants.

The PMU Learning and Development (L&D) Associate / Technical Producer (L&D Assoc/TP) is responsible for the development and implementation of key administrative components of WoW learning events. The role oversees all administrative aspects of each WoW course, as well as supports the development of program management tools and capturing essential WoW program training data. The PMU Learning and Development Associate / Technical Producer reports to the Cohort Planning Officer.

MAIN ACCOUNTABILITIES

Administrative Support to the WoW Planning and Delivery Officer

It is the principle administrator and mission contact for all Ways of Working (WoW) virtual and in-person training sessions. Liaises with WoW Cohort Planning Officer before and after each WoW session to:

• finalize WoW participant lists for review with the WoW Planning and Delivery Officer
• deliver the relevant WoW instructions, documents, links, etc. to the WoW-host countries, line managers, IT managers and WoW participants
• support the briefings, walkthroughs and debriefings of all WoW facilitation teams, liaising with Cell HR Responsibles, Country PDMs / HRCos / CoFiRHs and guest contributors to set up briefings.
• answer all logistical, content and material-related questions, forwarding technical questions to the Instructional Design (ID) Team as necessary
• ensure latest versions of all WoW files are posted in the correct Facilitator and WoW cohort folders on Teams, SharePoint, and Tembo
• email facilitators and participants session emails and nudges as per WoW session requirements

Supports the WoW Program Management and Monitoring and Evaluation teams to maintain accurate records of all WoW activities including:

• following and improving the process to launch trainings and the onboarding of facilitation teams, expanding the level of detail to ensure the efficient delivery of all WoW courses
• assisting the WoW Program Management team and WoW facilitators to track pre-work and post-work assignments and activities for each WoW session on Tembo and other learning software, coordinating with HRCos and others to ensure participants are advised of outstanding work.
• reviewing, cleaning and consolidating all WoW participant and course data, and all WoW session survey data

Other miscellaneous duties

• Collaborate with the PMU Team to discuss how to improve the participant’s experience in courses
• Provides back-up technical support to Facilitation Teams, often at short notice
• Assists with data and file management of course materials and other administrative support tasks
• Attends MSF meetings and learning events to gain information and skills applicable to the WoW programs. Attends regularly scheduled staff meetings, Program Updates and office-wide debates to participate in information sharing across all departments, and stays informed on important MSF topics to be able to contribute to the organization’s ongoing development
• Participates in WoW Facilitation Team orientations and workshops to train and develop Facilitators and Technical Producers, continuously building their understanding of the WoW programs, content, core messaging, pedagogical design choices and training methodology.

Pre-Course Preparation

• Ensures all participant and facilitator materials are posted on platforms as determined by the PMU so they are accessible to facilitators and participants.
• Attends pre-course briefings with the Facilitation Team and Program Management Team to confirm expectations and specific logistics considerations and messaging for each WoW course.
• Participates in pre-course Facilitation Team orientations and trainings to develop new WoW Facilitators and Technical Producers.
• Communicates with WoW Facilitators to plan their joint training delivery.

Coordination of the Training and Course Preparation

• During mission/project briefings (HRCo, IT support, and/or designated project contact), follows up to ensure the PMU’s recommendations for each participant’s learning workspace, computer, internet access, training materials and other essential logistics are in place.
• Confirms the WoW course schedule with the WoW Facilitators, taking into consideration public holidays, participant leaves, planned operational activities, etc.
• A week before the Technical Orientation, confirms with the WoW Program Management team and WoW Facilitators:
• the final participant lists
• all technical tools are ready to be used.
• the virtual training room link is shared and ready for the first Technical Orientation.

Technical Production and Support of WoW Courses

• Conducts multiple technical orientation sessions before the start of each WoW training. Provides supplementary one-on-one technical support to participants who require additional assistance
• Collaborates with the WoW Facilitation Team to ensure all training materials and equipment are prepared before each session and manages the technical execution of each WoW session.
• Provides administrative support, including tracking participants’ attendance, sending participants pre-work assignments, and consolidating notes and information where needed.
• With WoW Facilitators, analyzes the participants’ ability to navigate course software, logistical problems (like limited internet connectivity), and works with the PMU to determine whether materials and exercises should be adapted.
• Responds promptly to WoW participants’ technical issues and any questions related to accessing course materials.

Reporting

• Prepares, extracts, and consolidates all WoW participants’ module survey data to send to co-facilitators to analyze as part of the Facilitation report of the WoW.
• Contributes technical feedback and observations to the WoW Facilitators’.
• Attends scheduled meetings with members of other Virtual Facilitation Teams to share practices, provide feedback, and receive information and updates from the PMU on WoW programming.

PROFILE

REQUIREMENTS

Education or equivalent experience

• Bachelor’s degree or equivalent, preferably in adult learning or education. A minimum of 2 years’ real work experience will be strongly considered.

Experience

Essential

• Previous experience supporting, organizing and/or producing learning events, especially virtual learning events

Desirable

• 2 years’ experience working with MSF

Languages

Essential

• Spanish C1
• English B2

Desirable

• Professional fluency in French

Knowledge and abilities

Essential

• High level of proficiency using computers and able to quickly learn the software applications used in WoW courses (Microsoft Office, Microsoft Teams, Zoom, Mural and others)
• Ability to trouble-shoot technical issues (including software / hardware / internet connectivity), and quickly identify solutions
• Capable of giving clear technical instructions to a diverse range of WoW participants who may not be confident or familiar using computers or new software, patiently reframing instructions to suit different users’ needs and levels of expertise

Desirable

• Knowledge of WoW programs and/or other MSF management and DEI programs
• Outstanding and proven time management and organizational skills
• Keen attention to detail with ability to track multiple projects at one time.

Competencies

• Outstanding computer skills including experience using Microsoft Office products, database, and team collaboration programs
• Understanding of learning and facilitation methodologies
• Excellent written and oral communication skills in English.
• Strong interpersonal skills, especially cultural sensitivity
• Ability to work with limited supervision and direction
• Genuine interest in and commitment to the humanitarian principles of MSF

POSITION CONDITIONS

Base salary: 27,594 MXN monthly gross.

Individual experience bonus: 2% base salary increase per year (as internal experience recognition).

Benefits by local legislation: 25% vacation bonus, social security, public holidays.

Benefits additional to legislation: 25 vacation days per year, up to 5 paid leaves per year, additional holidays (different from public holidays), 30 days Christmas Bonus.

Additional benefits: limited minor medical expenses (by reimbursement) and others as per MSF CAMINO policies.

*Our salaries are non-negotiable, in accordance with the salary policy of Médecins Sans Frontières, as they are defined by a standard salary scale.*

*This position is for locally hired personnel; if you are a foreigner, you must reside in the country and have a valid work permit in the country.*

*Only complete applications will be considered*

*CV maximum 2 pages

MSF is an equal opportunity employer. MSF considers all applicants on the basis of merit without regard to ethnicity, gender, religion, sexual orientation, disability or any other characteristic protected by applicable law.

MÉDICOS SIN FRONTERAS EN MÉXICO AC, with address at Calle Fernando Montes de Oca, number 56, Col. Condesa, 06140, Alcaldía Cuauhtémoc, Mexico City, will process your personal data to carry out recruitment, selection, hiring, supply and administration activities. personal; create personnel files; verify and confirm your identity and data; management and operation of HR processes within the organization. For more details, please review the full version at: https://www.msf.mx/politica-de-privacidad/

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