About NetHope
NetHope enables humanitarian and conservation organizations to better serve people and places throughout the world through digital and data technologies and partnerships. Working at the intersection of the international NGO sector, private business and digital innovation, NetHope is a Membership organization currently serving over 60 leading humanitarian, development, and conservation organizations around the world. NetHope empowers our Member organizations to collaborate, innovate, and leverage the full potential of information and communications technology to support their work in 190 countries. NetHope and our Members partner with over 50 of the world’s leading technology firms to create innovative solutions to existing and emerging challenges, and to reimagine how technology can improve our world

The Opportunity

NetHope’s Rapid Response Roster is a pool of experienced and qualified candidates who are available to deploy to a humanitarian response on short notice. Over the last 20 years, NetHope has a played a key role in providing digital solutions to assist relief workers and impacted communities in response to some of the most devastating crises globally. NetHope has responded in a variety of disaster situations, ranging from the Syrian Refugee Crisis to the Ebola outbreak to the Nepal Earthquake of 2015 and the devastating Caribbean hurricanes in 2017. Visit our webpage to learn more about NetHope’s work on Emergency Preparedness and Response.

NetHope’s Rapid Response Roster positions are subject to deployment for around the clock emergency response operations, which requires irregular work hours and include duties other than those specified in the official position description. Travel requirements in support of emergency operations is extensive in nature (several weeks), with little advance notice, includes travel to countries with sensitive political environments, and requires temporary relocation to emergency sites with physically austere and operationally challenging conditions.

Acceptance to the Roster does not guarantee deployment but it pre-qualifies candidates to join a future emergency response if qualifications match the staffing need of an intervention. To become eligible for deployment, selected candidates will be required to complete a series of training courses as part of the onboarding process and require a passport with expiry date in excess of one year. Depending on the country of a response, deploying Roster members may also be required to acquire internationally required immunizations. Compensation will be offered to Roster members deploying to a humanitarian response based on the candidate’s level of experience and skills.

Scope of Work

Project Scope

The IT / Networking Installation Deployment Roster Lead executes the implementation and coordination of IT networks and VSAT installations during an emergency response.

The specific responsibilities vary based on the intervention, but areas of work for this Roster position may include:

Field Mission Coordination

• Closely work with the Field Operations Team Lead to support the efficient and effective handover of responsibilities to incoming Roster members and provide technical guidance as needed.
• Coordinate knowledge capture and documentation of IT networks and VSAT installations, including the ability to clearly explain networks using documentation of networks, equipment, and configuration.
• Provide training support as required and in line with NetHope’s training concept to partners and local actors to ensure sustainability.

LAN, WLAN and WAN functionalities and VSAT stations

• Support the deployment roster with the development and implementation of LAN, WLAN, and WAN functionalities and VSAT stations.
• Leverage advanced and comprehensive understanding of networking technologies and design to steer toward optimal technological solutions.
• Take initiative to pre-emptively identify and address technical challenges, fostering a culture of creative thinking and problem-solving within the deployment roster.
• Consistently set an example for safe working practices ensuring that these practices are adhered to.

Technical maintenance and security

• Design and implement a structured approach to maintenance and performance testing.
• Design and implement processes to reliably manage assets and equipment control.
• Design and implement a process to document installation, network diagrams and the location of equipment.
• Ensure and support the implementation and maintenance of secure networks.

Procurement

• Coordinate with the HQ Operations Coordinator on procurement planning, providing inputs on needs and the effective use of assets. Help track and update the procurement plan as needed.
• Demonstrate awareness to influence procurement as a humanitarian intervention, when possible, by proposing local procurement and partnerships.

Humanitarian Understanding & Partnerships Development

• Support NetHope in engaging with other agencies and organizations for higher impact, provide input in partner meetings and support dialogue.
• Support the development of Gap/Need assessments to give a clear overview of what needs to be achieved.
• Support the development of effective internal and external relationships to deliver results.

Qualifications

Required competencies

• Certification in Telecommunications/ICT and VSAT Certification (or equivalent).
• At least 5 years of professional work experience managing humanitarian projects, particularly emergency response.
• Extensive experience in designing and/or developing LAN/Wi-Fi networking infrastructure/distribution networks and VSAT ground station installations.
• Experience in emergency response missions and/or field deployments.
• Effective team leadership skills with strong commitment to excellence and strong interpersonal skills.
• Ability to facilitate collaborative efforts within a team and among various stakeholders to foster a harmonious working environment that encourages cooperation, shared responsibility, and collective success.
• Strong communication and active listening skills, paying close attention to others’ ideas, concerns, and constructive feedback, fostering a collaborative and inclusive environment for effective problem-solving, particularly under high-pressure environments.
• Excellent problem solving, analytical, and crisis management skills.
• Sensitivity to cultural differences and able to interact with people at all levels of the organization.
• Ability to commit to deployment within 72 hours of notification of assignment for a minimum of 2 weeks.
• Willingness to visit harsh locations and work long days with very limited time off during the deployment. Able to adapt behaviour depending on the emergency environment.

Preferred competencies (great to have but not required)

• Fluency in another language, especially Arabic, Spanish, French, and/or Portuguese.

General Conditions:

• NetHope is a virtual organization, so our team, our Members, and our Partners are located around the world. Due to the global nature of the organization, meetings may thus be required at any time of the day to meet with our stakeholders in varying time zones.
• As a global organization, we welcome qualified consultant with diverse backgrounds from locations around the Globe.
• Acceptance to the Roster does not guarantee deployment. Compensation will only be offered in case of a deployment. Expenses for travel to the location of response will be covered.
• Depending on level of experience and skills, a daily rate of $250 – 450 will be offered to Roster members deploying with NetHope.
• All contractors must pass an OFAC screening.