UNICEF China is seeking an ICT intern to assist to provide IT support to the office, and research and explore tools and solutions which could be adopted to improve operations and programme effectiveness and efficiency for the office.

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential. 

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone. 

And we never give up. 

For every child, a connected world 

UNICEF in China promotes policies and laws for the betterment of children’s rights. We have about 100 staff members working with the Government of China and other partners to ensure that the benefits of the country’s development reach the most impoverished children. In partnership with the Government, and in alignment with the national priorities, UNICEF invests in actions that directly and indirectly impact the health, wellbeing and resilience of children, youths, women, and communities.

How can you make a difference? 

Under the supervision of the IT Officer, and based on the established policies, guidelines and service level agreements, the intern will assist to provide IT support to the office. The intern will also research and explore tools and solutions which could be adopted to improve operations and programme effectiveness and efficiency for the office.

Responsibilities

1. System maintenance and support:
   • Assist in the daily operation and monitoring of IT equipment and systems, including hardware devices, operating systems, and application software;
   • Participate in handling basic system failure reports, conduct preliminary diagnosis and record problems, assist in solving or promptly transfer to the IT Associate or IT Officer;
   • Responsible for the installation, configuration, upgrade, and daily maintenance of office computers and related hardware and software.
2. Technical document organization and update:
   • Assist in organizing and updating various IT technical documents, including user manuals, operation guides, and troubleshooting procedures;
   • Classify, archive, and optimize retrieval of existing technical documents to ensure effective management of information resources.
3. Project assistance and implementation:
   • Cooperate with the team to participate in the planning, execution, and tracking of IT projects, such as application deployment, network construction, etc.;
   • Perform data entry, backup, recovery, and simple data analysis work under guidance.
4. Training and service:
   • Assist in organizing IT skills training for internal employees and answer daily software and hardware questions;
   • Provide basic desktop technical support to help employees solve problems encountered in the process of using computers and related equipment.
5. Learning and development:
   • In-depth study of the information technology and tools adopted by UNICEF to continuously improve their technical level;
   • According to actual needs, have the opportunity to access and study cutting-edge IT technologies and solutions.

To qualify as an advocate for every child you will have… 

• Be enrolled in a degree programme in an undergraduate (above 18 years old) or postgraduate study, majored in information technology, computer science or a related field
• Have strong academic performance as demonstrated by recent university or institution records, or, if not available, a reference letter from an academic supervisor.
• Have no immediate relatives working in any UNICEF offices;
• Fluency in English and Mandarin is required.  

For every Child, you demonstrate… 

• UNICEF’s core values of Care, Respect, Integrity, Trust, Accountability, and Sustainability (CRITAS).
• UNICEF’s core competency framework.
• View UNICEF core competency framework from here.
• Click here to learn more about UNICEF’s values and competencies

During the recruitment process, we test candidates following the competency framework. Familiarize yourself with our competency framework and its different levels: competency framework here.

UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization.

Remarks:  

UNICEF’s active commitment towards diversity and inclusion is critical to deliver the best results for children. For this position, eligible and suitable candidate with disability are encouraged to apply.

Only shortlisted candidates will be contacted and advance to the next stage of the selection process.

The selected candidate is solely responsible to ensure that the visa (applicable) and health insurance required to perform the duties of the contract are valid for the entire period of the contract. Selected candidates are subject to confirmation of fully-vaccinated status against SARS-CoV-2 (Covid-19) with a World Health Organization (WHO)-endorsed vaccine, which must be met prior to taking up the assignment. It does not apply to selected candidates who will work remotely and are not expected to work on or visit UNICEF premises, programme delivery locations or directly interact with communities UNICEF works with, nor to travel to perform functions for UNICEF for the duration of their contracts.