Radio Operator role will assist to operate and monitor UHF, HF radio systems, vehicle and personnel tracking systems, CCTV, e-mail, vehicle booking systems, satellite telephones, mobile telephone and internal phone systems, in English and local languages.

The Radio Operator will send message through bulk SMS system to all staff when there is an incident, also he/she will conduct headcount if necessary. Radio Room will be a connection with staff, and staff could get in touch if necessary.

Radio operator will report to security officer/Security Coordinator, and the main responsibility will be to transmit and receive communication. A radio operator will work a traditional per week 40-hour work schedule and will work nights and weekends to address and cover all missions. Radio room in Kandahar will work as a communication bridge and will be operational 24/7. Also, as soon as visitors arrive, Radio Operator will issue a call sign, adding expat’s name to the international tracking board, and will add all national/international staffs’ number to the security alert SMS list.

You can read more about this position at Job Description & NRC Grade Structure

Generic responsibilities

• Monitor and communicate with NRC vehicles and staff in the field, other NRC offices and appropriate partners
• Immediately report any potential threats to NRC staff, assets, and facilities
• Immediately report emergencies, accidents, and loss of contact with NRC staff/vehicles
• Log all transmitted and received messages according to procedures
• Log all vehicles’ movements according to procedures
• Conduct periodic equipment inspections and tests in order to ensure that operations standards are met, and report all needs for repairs/maintenance
• Coordinate radio related actions of locating and contacting staff that are missing or in distress

Specific responsibilities

• Ensure that messages are well copied/passed to all people concerned and records the messages on the radio logbook
• Monitor and register any movement, of people, vehicles, and cargo, (departure, arrival, number of passengers, route taken, standard contact points or at approximately every 20 minutes) and inform the line manager of any delays
• Supervise and monitor the VHF radio and SAT phone allocation book (handsets) and register the loan of handsets to all staff, follow it up on a regular basis
• Radio Operator should be aware of every single HSS event or issue that happens during filed movement and duty related to field and brief staff before going on field mission
• Radio Operator should check the Radio Room’s emails at least every ten minutes and note and monitor All TAR movements 
• Radio Operator is responsible for conducting an accurate and complete handover briefing, including all information that occurred during her/his duty or will impact a replacing (taking over) entity’s duty. The handover note should be passed on to the person replacing you and your immediate supervisor. Refer to Operator SOP for details.
• Radio Operator is responsible for drafting and distributing SMS announcements to all staff at the request of a member of the security department and announce the same information to all the drivers via VHF/UHF, and HF/Cell phone if VHF/UHF is out of range. SMSs should follow this format: “Security Alert: 0000hrs; Date; Incident; Advisory.”
•  Give regular feedback to the line manager and report directly any issue or incident
• Fulfilling any other related tasks that may be assigned by supervisors, NRC Security Department.
• Responsible for communicating any problem they face to their immediate supervisor.

Generic professional competencies: 

• At least 2 years relevant working experience with INGOs or NGOs with implementation of international projects in humanitarian assistance programmes
• 12th grade completion, Bachelor is preferred
• Good knowledge of city, province of the assigned location, and much preferably Southern region, ability to read and interpret maps and operate Google maps or similar.
• Proven communication, interpersonal, representation, negotiation and skills.
• Computer skills – database knowledge essential, wireless networking.
• No other employment is allowed, operator may be required to work at any time of day or night and on any day of the week, at short notice assigned by line manager. 
• Strong written and verbal English essential.
• Fluent of the local languages Pashto and Dari.
• Best understanding of the position and role
• Good knowledge in communications technology, including, satellite communications, cell phone, etc.
• Able to structure his or her thoughts and make an accurate and complete summary of a situation, under time pressure, at any time of day or night.
• Must display intelligent ability to arrange vehicle moves to make best use of available assets and time.
• Trouble shooting’ skill with electronic, radio, GPS and computer systems. 
• Well presented, confident, and sensible.
• High attention to detail and ability to neatly complete assigned paper work.
• Honest and trustworthy. 

Behavioral competencies

• Handling insecure environments
• Initiating action and change
• Empowering and building trust
• Influencing

We Offer

• Monthly Salary based on NRC Afghanistan Salary Scale.
• Mobile Phone with Top up Credit card.
• NRC will cover staff plus four (4) depended for medical insurance.
• Pension Allowances on monthly basis.
• Leave and Holidays according to Afghanistan Labor Law.

At NORCAP, we work to better protect and empower people affected by crises and climate change. With expertise in the humanitarian, development and peacebuilding sectors, we collaborate with local, national and international partners on finding solutions to meet the needs of people at risk. NORCAP is part of the Norwegian Refugee Council.