Senior Analyst – Workforce Optimization

Deadline of Application: 29th November, 2024

Position Type: 2 Years, Fixed Term

Company/Division: inSupply Health

Hiring Manager: Regional Manager, Workforce Optimization

Location: Nairobi, Kenya

Description:

inSupply Health is an East African health advisory firm that designs people-centered, scalable, sustainable supply chain solutions. We focus on optimizing data visibility and use, workforce development, and continuous performance improvement. inSupply operates as a social enterprise, aiming for business sustainability while achieving our social mission. We aim to transition short-term supply chain fixes into sustainable solutions that transcend specific projects or funding streams. Our work focuses on democratizing access to quality, affordable, contextualized supply chain learning and innovations so local and regional supply chain actors can improve the performance and efficiency of their supply chains and health systems towards better health outcomes.

inSupply Health is headquartered in Nairobi, with an office in Dar es Salaam, and is affiliated with JSI Research & Training Institute, Inc. (JSI). Our team of dynamic local consultants works closely with public and private sector clients to design optimized, responsive, and resilient supply chain systems that deliver essential health products such as antimalarial and HIV medications, vaccines, and contraceptives in complex settings. We pioneer innovative approaches by taking proven methodologies from the commercial sector to adapt them to the context, but we also co-create solutions with our clients so they can own, implement, and continuously improve their systems independently in the long term.

Who we are looking for:

We are seeking a Senior Analyst to join our dynamic team based in Nairobi. This role will support workforce optimization projects under the guidance of the Manager – Workforce Optimization. The Senior Analyst will contribute to the design and implementation of training programs, progressively lead and support the implementation of effective workforce optimization initiatives and interventions, develop workforce optimization tools and processes, support new business development, lead curriculum design, and deliver engaging learning experiences based on adult learning principles. The goal is to ensure that the health workforce and/or inSupply’s target clients possess the relevant skills, competencies, and knowledge, while also being motivated to perform effectively in supply chain roles. Additionally, the Senior Analyst will develop instructional materials and support stakeholder engagement activities with private, public, and academic institutions.

The Ideal Candidate:

The ideal candidate should be a self-driven, highly motivated professional with a passion for workforce optimization and an interest in learning about supply chains. They will have a solid background in developing learning materials that enhance the knowledge, skills, and competencies of the workforce, as well as experience in creating tools and processes to optimize workforce performance, facilitating training, curriculum development, designing end-to-end training programs, and measuring training effectiveness. Additionally, they should have expertise in project execution, workforce planning and management, and stakeholder engagement, particularly in the health sector. With a solution-oriented mindset, the Senior Analyst should be adept at coordinating multiple tasks, collaborating with diverse teams, and meeting deadlines in a fast-paced environment. The candidate should also understand health supply chain systems and the challenges faced in low- and middle-income countries, and be able to apply this knowledge to workforce development and organizational effectiveness initiatives, developing innovative, sustainable solutions that improve efficiency, accessibility, and outcomes.

Responsibilities:

• Workforce Optimization: Collaborate with cross-functional teams to develop innovative workforce optimization offerings by using Human Centered Design principles to identify and co-design tools, and processes for enhancing workforce capacities and designing new service offerings. Ensuring that the workforce is equipped with the necessary tools, skills, and competencies to perform their supply chain roles.
• Project Support and Coordination: Assist in the development and execution of project work plans, ensuring tasks and deliverables are completed on time and within budget. Monitor project progress and provide regular updates to the Manager.
• Training Program Development: Contribute to the design and development of instructional materials and curricula, drawing on existing best practices and adapting as needed. Support the design and delivery of engaging virtual, in-person, and blended learning training programs using adult learning principles by employing excellent communication, presentation, and interpersonal skills. Conduct skills gap analyses to tailor training programs that align with health workforce roles and responsibilities and utilize content development authoring tools such as Articulate to create eLearning content.
• Stakeholder Engagement: Work closely with clients, government agencies, and other stakeholders to implement health supply chain workforce interventions. Coordinate with pharmacists, pharmaceutical technologists, and other partners to raise awareness and create demand for workforce optimization offerings and ensure collaborative relationships to ensure that stakeholder insights inform workforce strategies.
• Knowledge Management: Identify opportunities for knowledge management, document processes, successes, and lessons learned, and share insights to enhance learning experiences.
• New Business Development: Develop proposals that highlight the value of workforce optimization offerings to potential clients and partners.

Qualifications:

The ideal candidate should possess:

• A Bachelor’s degree in Public Health, Biological Sciences, or a health-related field.
• At least 4 years of experience in the global health field within non-governmental organizations, with a focus on workforce optimization, including assessing health workforce capacity, streamlining workflows, and implementing strategies to enhance performance.
• Experience collaborating with national and subnational Ministry of Health teams is required.
• Proven ability to apply adult learning principles in the development of learning materials, facilitator guides, and curricula tailored to specific skill gaps and operational needs, and delivering engaging sessions to diverse audiences.
• Proven ability in designing, facilitating, and implementing effective training programs and organizational improvement strategies for audiences at all levels of a health system and across multiple organizations.
• An understanding of the scope of practice and task shifting among health cadres to health supply chains.
• Excellent communication, presentation, and stakeholder engagement skills, demonstrating an ability to build partnerships and influence key stakeholders. Very strong stand-up training skills, demonstrating ability to capture and engage audience during training.
• A demonstrated ability to contribute to new business development efforts, including proposal writing and market analysis.
• A willingness to travel extensively (30%-40%) within Kenya and occasionally within the region.

Desired Competencies:

• The candidate should be self-driven, creative, and solution-oriented, with a passion for driving workforce optimization.
• Have in-depth knowledge of the health workforce building block and its strategic application in optimizing the health workforce.
• Ability to support data-driven initiatives for continuous workforce optimization, including identifying areas for improvement and contributing to the implementation of best practices in training, motivation, and retention.
• They should demonstrate strong analytical and problem-solving abilities.
• A strong team player with excellent interpersonal skills, the candidate should be comfortable working in a multicultural and dynamic environment.
• They should have a growth mindset, open to learning and adapting in a rapidly changing environment.
• Knowledge of health supply chain management, including best practices, innovations, and key challenges in the sector.
• The ideal candidate should have a proven track record of effective project management, with an ability to deliver results under pressure and tight deadlines.