The International Rescue Committee responds to the world’s worst humanitarian crises and helps people to survive and rebuild their lives. Founded in 1933 at the request of Albert Einstein, IRC offers life-saving care and life-changing assistance to refugees forced to flee from war or disaster. At work today in more than 40 countries and in 22 U.S. cities, IRC restores safety, dignity and hope to millions who are uprooted by conflict or disaster. IRC leads the way from harm to home.

CONTEXTUAL BACKGROUND

The IRC has been present in Nigeria since 2012 when the organization responded to flooding in Kogi state. In February 2014 the IRC moved into Adamawa State in NE Nigeria to provide humanitarian interventions through a multi-sectoral, integrated approach for conflict affected populations. IRC Nigeria now operates a country office in Abuja and field offices in Mubi and Yola of Adamawa State, Maiduguri and Monguno of Borno state and Damaturu of Yobe State. Currently, IRC Nigeria implements programs primary health care, nutrition, environmental health, women’s protection and empowerment, protection, child protection, education, food security & livelihoods.

Job Overview/Summary

Gidan Bayani, the Nigerian instance of the Signpost initiative, is a pioneering digital information project within IRC’s Nigeria Country Program. This initiative leverages social media, digital and other offline platforms to deliver essential, timely, and accurate information to internally displaced persons (IDPs), host communities, returnees, and refugees. Gidan Bayani disseminates critical information in multiple languages to ensure accessibility and relevance for the communities it serves.

The Signpost Moderator plays a vital role in fostering community engagement by moderating online and offline discussions, providing accurate responses to queries, and ensuring that critical information reaches the targeted audiences in Damaturu, Yobe State.

Major Responsibilities

• Moderate social media platforms for Gidan Bayani, ensuring respectful and constructive community interactions.
• Respond accurately to questions from the community, addressing information gaps in areas like health, education, and protection.
• Escalate complex queries to the Signpost Senior Editorial Officer, the community Engagement and service Mapping Officer or relevant stakeholders as necessary.
• Collaborate with the editorial team to keep content updated, consistent, and aligned with the latest project objectives.
• Gather and analyze feedback from community engagements to improve the relevance of information provided.
• Attend training sessions organized by IRC to remain up to date with content management tools and project guidelines.

Key Working Relationships

Position Reports to: The Signpost Moderator will report to the Community Engagement, Protection and Service Mapping Officer.

Minimum Qualifications:

Education:

• Bachelor’s degree in social sciences, or another relevant field

Work Experience:

• 2+ years of experience in community engagement or social media moderation
• Experience working with a humanitarian organization for at least 1 year.

Demonstrated Technical Skills:

• Resilience in high-pressure environments and the ability to multitask.
• Attention to detail and adherence to deadlines.
• Strong cultural and social awareness of contexts in Damaturu, Yobe State.
• Excellent communication skills and interpersonal abilities.
• Experience in a humanitarian organization a plus.
• Knowledge of IDP issues in Northeast desired.
• High emotional intelligence (our users are in difficult periods of their lives and moderators need to empathize with them).
• An excellent level of English.
• An understanding of the subtlety of language and an ability to apply communication guidelines in written responses.
• A typing speed of 30 words per minute.  

Languages:

• An excellent level of English.
• A native speaker of one of our audiences’ key languages (Hausa, Kanuri, Barbur, Margi, Shuwa Arab, Fulani/Fulfulde).

Computer/Other Tech Requirements:

• Familiarity with content management systems and social media platforms.

Ability to Travel: % of time if applicable

Standard of Professional Conduct: IRC and IRC workers must adhere to the values and principles outlined in the IRC Way – our Code of Conduct.  These are Integrity, Service, Accountability and Equality.  In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Harassment-Free Workplace, Fiscal Integrity, Anti-Retaliation, Combating Trafficking in Persons and several others.

Commitment to Gender, Equality, Diversity and Inclusion: IRC is committed to creating a diverse, inclusive, respectful, and safe work environment where all persons are treated fairly, with dignity and respect. The IRC expressly prohibits and will not tolerate discrimination, harassment, retaliation, or bullying of IRC Persons in any work setting.

Gender Equality: IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances.

Employment Gaps: We welcome applicants with varied career paths and recognize that a gap in employment does not define a candidate’s potential. We value transferrable skills and are committed to investing in the growth and development of our team members. We encourage applicants to highlight any relevant skills or experiences they have acquired, even if they were not gained in a traditional work setting.

Compensation and Benefits: IRC strives to provide externally competitive and internally equitable Compensation and Benefits programs that attracts, motivates, and retains employees that deliver strong performance while demonstrating the IRC Way Standards for Professional Conduct.

Equal Opportunity Employer: IRC is an equal opportunity employer, and we value diversity and inclusion. We do not discriminate on the basis of race, nationality, ethnicity or tribe, gender, age, religion, caste, sexual orientation, differently abled, geographic origin, marital status, veteran status and cultural background (or any other characteristic protected by law). We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.