POST DESCRIPTION

I. Position Information

Position title: Project Focal Point, Communications

Position grade: G5

Duty station: El Salvador

Position number: TBC

Job family: Operations

Organizational Unit: US Refugee Admissions Program, RSC

Is this a Regional, HQ, MAC, PAC, Liaison Office, or Country Office based position? Country Office

Position rated on: 2016

Reports directly to: Project Associate, Communications, RSC El Salvador

Number of Direct Reports: 0

II. Organizational Context and Scope

The United States Refugee Admissions Program (USRAP) operates world-wide with a target of providing resettlement opportunities to tens of thousands of individuals each year. IOM provides a range of services and support to the USRAP including, but not limited to, case processing, migration health assessments, cultural orientation training, organized transportation and administration of a travel loan and collections program. The Department of Operations and Emergencies (DOE), specifically the Resettlement and Movement Division (RMM), has the organizational responsibility to provide direction, oversight, and guidance to IOM’s global support to all resettlement programs.

Context:

Under the United States Refugee Admissions Program (USRAP), the Resettlement Support Center (RSC) provides critical support and processing services for resettlement to the US. As part of an MOU between IOM and the US State Department Bureau for Population Refugees and Migration (PRM), IOM manages the RSC for Latin America (LA). RSC LA prepares applications for adjudication by and provides support to visiting US Citizenship and Immigration Services (USCIS) officers, facilitates security and medical screenings, provides information about arriving individuals to resettlement agencies in the US and offers Cultural Orientation (CO) training to individuals departing for the US.

Under the general supervision of the Project Coordinator, RSC El Salvador and the direct supervision of the Senior Project Assistant, Communications, RSC El Salvador, the successful candidate will be based in San Salvador, El Salvador and will have the following duties and responsibilities:

III. Responsibilities and Accountabilities

1. Undertake communications activities in an assigned area or areas related to case consultation, the information centre and/or public affairs and, as required, guide and assist in monitoring teams of Project Clerks and Project Assistants in organizing and completing communications activities in an assigned area.
2. Efficiently and effectively undertake case consultation services for individuals who appear in-person at RSC El Salvador, providing efficient, effective, accurate, clear, and courteous information to individuals during case consultation, and training all Project Clerks and Project Assistants involved in case consultation to provide such information.
3. Provide information to individuals through the RSC El Salvador information center, ensuring that all communication undertaken by phone, email, through website(s) and other technological means and, if relevant, in person, is efficient, effective, accurate, clear, and courteous. Verify the information provided by the RSC El Salvador information center is up to date, relevant and accessible to all persons, including to at-risk individuals, and that the staff members providing the information are adequately trained.
4. In coordination with supervisors, assist with activities related to public affairs, including, as assigned, developing, designing, producing, and distributing materials for individuals served by RSC El Salvador, RSC management, IOM, partners, and donors, including print, audio, visual and online materials.
5. Verify START is updated as needed with communications-related content and assist supervisors in overseeing communications-related processes being carried out within and between units, including by email and phone.
6. Utilizing reports and other oversight mechanisms, conduct regular QC of communications-related data in WRAPS and other communications tools such as email systems to verify the accuracy and clarity of information shared with individuals as well as the RSC’s compliance with all USRAP and RSC SOPs. Proactively bring to the attention of supervisor’s communications-related backlogs or other issues.
7. In coordination with supervisors, liaise as needed with other teams and units in RSC Guatemala and other RSCs. Provide regular reports on the work being accomplished within the team to supervisors and team members.
8. Train other communications team members as needed to efficiently and effectively manage communications activities, update START and other databases accurately and to assist in monitoring communications team members and activities.
9. Undertake duty travel as needed to participate in communications-related activities, for meetings and for training.
10. Demonstrate an in-depth understanding of the USRAP, SOPs andSTART , as well as the ability to remain professional, impartial, and unbiased during all interactions with applicants and colleagues.
11. Maintain the confidentiality and integrity of all RSC-related information by implementing control procedures in line with USRAP standards of conduct and data protection rules. Alert RSC management of any non-compliance to SOPs or codes of conduct by RSC staff members.
12. Perform such other duties as may be assigned.

IV. Required Qualifications and Experience

Education

• University degree in Social Science, International Relations, Regional Studies, or a related field from an accredited academic institution with three years of relevant professional experience.
• High school degree with five years of relevant professional experience.

OR

Experience

• Experience in the usage of office software packages (MS Word, Excel, etc.) and internet.
• Experience working with international cooperation and humanitarian organizations is an advantage.
• Experience in customer service.

SKILLS

• Thorough knowledge of English
• Ability to use own initiative and work under pressure with minimum supervision
• Excellent computer skills – Word, Excel, and Internet
• Strong interpersonal and communication skills
• Attention to detail and ability to organize
• Self-motivated and objective driven

V. Languages

Required

Fluency in English and Spanish (oral and written):

VI. Competencies

The incumbent is expected to demonstrate the following values and competencies:

Values – all IOM staff members must abide by and demonstrate these three values:

• Inclusion and respect for diversity respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
• Integrity and transparency: maintain high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: demonstrates ability to work in a composed, competent, and committed manner and exercises careful judgment in meeting day-to-day challenges.

Core Competencies – behavioural indicators level 2

• Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results produce and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge continuously seeks to learn, share knowledge, and innovate.
• Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.
• Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring, and motivational way.

Competencies and respective levels should be drawn from the Competency Framework of the Organization.