Job Title: IT Officer

Employment Type: Full -Time

Location: Gaziantep -Turkey

Vacancy: 1

About Us:

AL-AMEEN for Humanitarian Support is a non -governmental organization established by a group of volunteers in Syria during the crisis in 2012 and registered in the USA, Sweden, and turkey.

AL-AMEEN is implementing projects through regional offices in Syria, Turkey, Lebanon, Yemen, Sudan, Iraq, Palestine, and Somalia.

Our work sectors are Health, Nutrition, Education, Food Security and Livelihoods (FSL), Protection, Shelter &Non-food items, Wash and Sanitation.

AL-AMEEN also manages development projects, advocates to empower civil societies and local governance.

Job Description :

Summary:

IT Officer will be responsible for managing the organization’s information technology systems. You will oversee the implementation and maintenance of IT infrastructure, ensure network security, support software and hardware needs, and develop strategies to improve technology use within the organization.

Duties and Responsibilities:

• Update and implement periodic security policies at the network and system levels.
• Train employees on using new technologies and best security practices.
• Provide technical support to users and resolve technical issues.
• Manage and document technical assets and update them regularly.
• Perform regular data backups.
• Present periodic reports on the state of the technical infrastructure to management.
• Collaborate with other teams to identify and plan future IT requirements.

Supervision:

• Overseeing the monthly, quarterly, semi-annual, and annual reviews of the organization’s IT systems and infrastructure performance.
• Ensuring that all IT-related expenditures are supported by appropriate documentation and comply with internal policies and industry standards.

Major responsibilities:

• Provide guidance and support to IT team members and other departments.
• Develop and implement IT policies and procedures.
• Review and approve IT-related reports and system performance metrics.
• Develop and manage IT budgets.
• Oversee the management of IT assets and infrastructure.
• Manage software and hardware procurement, installation, and maintenance.

Ability to:

• Work effectively in a high-pressure environment and adapt swiftly to evolving technological landscapes.
• Conduct tasks in a professional and mature manner.
• Mentor and train staff; experience in supervising IT teams is desirable.
• Prioritize tasks, manage time efficiently, and meet deadlines under pressure.

Qualifications

• Bachelor’s degree in information technology, Computer Science, or a related field from an accredited academic institution, with two years of relevant professional experience.
• Advanced technical skills (including proficiency in operating systems, networking, hardware, and software troubleshooting).
• Familiarity with IT management tools and software (e.g., ticketing systems, network monitoring tools).

Languages:

• Arabic and English are mandatory (oral and written)

PROFESSIONAL STANDARDS:

The Alameen and Alameen Staff must adhere to the values and principles outlined in the Alameen Way – Standards for Professional Conduct. These are Integrity, Service, and Accountability. By these values, the Alameen enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity, and Anti-Retaliation and Combating Trafficking in Persons.

Compliance & Ethics

Promote and encourage a culture of compliance and ethics throughout Alameen. As applicable to the position, maintains a clear understanding of Alameen and donor compliance and ethics standards and adhere to those standards. Conducts work with the highest level of integrity. Communicate these values to staff and partners and require them to adhere to them.

Prevention of Sexual Exploitation and Abuse

Actively promote PSEA (Prevention of Sexual Exploitation and Abuse) standards within Alameen

and amongst beneficiaries served by Alameen

NB: considering the purpose and values of the organization, Alameen requests complete employee flexibility in terms of duties and commitment, as their job description and title can be adjusted throughout the year according to needs and priorities.