With over 70 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.

Come join our 33,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!

Employee Contract Type:

Local – Fixed Term Employee (Fixed Term)

Job Description:

JOB PURPOSE

Under the supervision of Child Protection and Safeguarding Officer, the Case Manager is to promote quality and effective outcomes through communication and the provision of appropriate resources to meet an individual child’s needs. The process includes comprehensive assessment, planning, implementation, coordination, monitoring, and overall evaluation of individual children’s needs.

The Case Manager will be responsible to identify and assess cases in need of individual support, Child protection is the prevention of and response to abuse, neglect, exploitation, and violence against children. Child protection case management is the process of helping individual children and families through direct para-case worker support, and managing information well. Within child protection case management, there should be appropriate involvement of children throughout the process, as well as full consideration of the best interests of the child.

MAJOR RESPONCIBILITIES

• Apply guiding principles in working with children, being guided by the best interest of the child in all actions at all times.
• Communicate and work effectively and appropriately with children of various ages and their families, including those who have experienced very difficult situations.
• Assess risks, needs, and strengths and develop the appropriate response in consultation with the child and/or his caregiver(s).
• Collaborate with clients to plan, implement, monitor, and amend individualized services that promote clients’ strengths, advance clients’ wellbeing, and help clients achieve their goals. Plans shall be based on meaningful assessments and shall have specific attainable, measurable objectives.
• Work with children, families, and care givers to implement the actions determined through planning to bring about the changes necessary to ensure the safety, stability, and development of the child. This includes directly guiding, encouraging, and supporting the child and family while monitoring impacts and outcomes.
• Conduct safety planning with clients, working in collaboration with the client’s family (if/when appropriate) and other agencies to manage the identified risks.
• Be the contact point for needs assessment and follow up.
• Provide and coordinate services and follow-up of service provision.
• Lead or participate in case conferences and family meetings with other professionals.
• Document all case management activities in the appropriate client record in a timely manner, using the CPIMS+ as a database and case management tool.
• Advocate for the rights, decisions, strengths, and needs of children and families and promote their access to resources, supports, and services.
• Promote collaboration among colleagues and organizations to enhance service delivery and facilitate client goal attainment.
• Provide and facilitate access of the client to culturally sensitive and competent services
• Evaluate client satisfaction and quality of care provided.
• Ensure involvement of local authorities, community leaders, and community groups in creating community-based protection mechanisms.
• Perform other job-related duties as requested by Supervisor.

KNOWLEDGE / QUALIFICATIONS OF THR ROLES

Required Professional Experience

• Ideally one year of experience in protection-related sectors, including experience in emergency projects;
• Previous experience as a case manager within the camp’s.
• Familiarity with child development and children’s wellbeing.
• Strong understanding of the humanitarian emergency operating context, the humanitarian system and its flexibility, donors and their high demanding, security and financial management in a humanitarian context.
• Strong communication and reporting skills.
• Excellent time management skills and resourcefulness with attention to detail.
• Readiness to commit and adhere to the values, mission, and vision of World Vision.
• Strong team spirit, comfortable in a multi-cultural environment.
• Ability to work and adapt in different environments.

Required Education, training, license, registration, and certification

Relevant degree in social work, social sciences, development, or other relevant fields (relevant and significant work experience will also be considered)

Travel and/or Work Environment Requirement

Daily travel to Azraq Camp

Language Requirements

English, Arabic

Applicant Types Accepted:

Local Applicants Only