JOB DESCRIPTION/SCOPE OF WORK

Position Title: Information Technology (IT) Associate

Location: Abuja, Nigeria

This scope of work (SOW) sets forth the services to be provided by the IT Associate to SAII Associates Ltd/Gte, an associate company of Chemonics International Inc. in the implementation of the USAID Global Health Supply Chain – Procurement and Supply Management (GHSC-PSM) in Nigeria.

Background: The purpose of the USAID Global Health Supply Chain Program–Procurement and Supply Management single award IDIQ contract is to ensure uninterrupted supplies of health commodities to prevent suffering, save lives, and create a brighter future for families around the world. The IDIQ has four task orders that directly support the U.S. President’s Emergency Plan for AIDS Relief (PEPFAR), the President’s Malaria Initiative (PMI), and USAID’s family planning and reproductive health program. GHSC-PSM provides health commodity procurement services and systems-strengthening technical assistance that address all elements of a comprehensive supply chain. All four task orders are implemented in Nigeria.

The IT Associate is responsible for providing direct technical assistance and support to GHSC-PSM staff for network, hardware and software issues ranging from basic installation and maintenance of computer systems including software and hardware on desktops and laptops, resolving internet and network access issues (both wired and wireless), providing network printer support, meeting with staff to provide one-on-one basic technical assistance as needed/requested.

Principal Duties and Responsibilities (Essential Functions)

• Respond to user requests for service, troubleshoot problems, and help develop basic solutions.
• Support basic PC hardware components, desktop operating system software, and application software.
• Perform basic repairs to equipment and arrange for other servicing needs.
• Record activities, solutions, and other responses to requests for service on the Helpdesk platform.
• Assist in maintaining inventory records and documentation for equipment.
• Maintains open communication and positive working relationship with staff.
• Perform other duties/projects as assigned.

Job Qualifications

• Bachelor’s degree in either Computer Science, Information Technology or BEng. Computer Engineering
• At least 1 years of relevant work experience
• Customer service skills, basic troubleshooting skills, and ability to work well in a team environment.
• Basic experience with Microsoft Office suite in a technical support environment.
• Basic experience with networking technologies and diverse specifications of printer support is required.
• Basic analytical skills and the ability to troubleshoot and resolve hardware and software problems.
• Basic skills in research/application and understanding of technical documentation
• Basic skills with the ability to respond effectively to inquiries or complaints.
• Experience working on a USAID or donor-funded project required
• Fluency in English is required

Supervision

The IT Associate will report directly to an IT Advisor.

Working Conditions/Duration of Assignment

This is a long-term position for the life of the contract based in Abuja, Nigeria.