OBJECTIVES OF THE PROGRAMME

The Department of Operational Support and Services is comprised of several services: Infrastructure Support Services (ISS), Logistics Support Services (LSS), Security Services (SEC) and the Global Conference and Training Centre in Tunis (GCT). The Work of OSS is included under the scope of Category 4: “Safe and secure environment with efficient infrastructure maintenance, cost-effective support services and responsive supply chain including duty of care”. Logistics Support Services (LSS) is responsible for: i. Conference and events management at WHO/HQ and other locations as necessary ii. Logistics (including catering, printing, storage, transportation, mail & pouch services) at HQ iii. Corporate travel policy and related processes globally, and corporate travel operations at HQ iv. Records and historical archives policy globally, and management of records and archives at HQ v. Internal road safety and vehicle management policy global.

DESCRIPTION OF DUTIES

Under the supervision and guidance of Administrative Services Officer in LSS, the incumbent is responsible at HQ for the Mail and Transport Services (MTS) and is responsible for the management of goods receipt, mailing, drivers services, storage and dispatch of goods, including pharmaceutical and medical products. The incumbent manages a small team WHO staff in the various areas covered by MTS, and also manages the outsourced service provider for some of the areas of work.

Key duties include the following:

• Responsible for management of the receipt, storage (onsite and offsite) and dispatch of all goods at WHO/HQ in Geneva.
• Provides input to the Administrative Services Officer in managing and implementing operations linked to logistics, mail and transport services and other related operations and activities that will ensure smooth and efficient running of operations.
• Responsible for managing outsourced service providers for day to day storage management on the WHO/HQ campus, including providing recommendations on storage onsite versus offsite in commercial storage facilities and ensuring goods are stored in accordance with good storage management practices with appropriate inventory management and stock reporting.
• In liaison with the onsite Pharmacist, ensures that proper pharmaceutical management and storage practices are implemented at WHO/HQ pharmacy store on site, including cold storage facilities.
• Ensures that all relevant quality assurance documentation is meticulously maintained to ensure compliance with established pharmaceutical storage and management practices.
• Manages the operations of incoming and outgoing mail and diplomatic pouch, including liaising with external providers on contractual arrangements for outgoing mail/dispatch of goods and outsourced services for internal mail and stationery distribution; Responsible for the transport services at WHO/HQ, including managing driver service, the fleet management and contractual arrangements with external service providers for the ad hoc rental of vehicles.
• Liaises with relevant technical units on dispatch of all shipments and ensure adequate packaging and shipment mode, especially for cold chain shipments.
• Provides into revising and updating of Standard Operating Procedures (SOPs) for all areas covered by MTS, including pharmaceutical storage management and ensure the timely and correct implementation of such SOPs accordingly.
• Manages a small team staff that ensures efficient support of LLS services.
• Prepares reports related to receipt, storage and dispatch of goods at HQ to management at established intervals; Support Team Leader CLS for the establishment preparation of Requests for Proposals (RFPs).
• Performs other logistics related duties as assigned.

REQUIRED QUALIFICATIONS

Education

Essential: A first level university degree in Logistics or related field.
Desirable: Qualification or training in one or more aspects of logistics/supply chain.

Experience

Essential:

At least five years of experience working in logistics management.

Demonstrated experience managing teams.

Demonstrated exposure at the international level.

Desirable: Experience in humanitarian assistance, storage and overall logistics of medical items

Skills

Good knowledge and skills in logistics support in shipment, conducting inventory, storage of supplies, stock management, transport.

Mailing and related activities, Strong skills in coordination and organization.

Good skills in managing teams.

Solid knowledge of pharmaceutical and medical items and supplies.

Excellent skills in Microsoft excel and able to prepare logistics/storage related spreadsheets and reports.

WHO Competencies

Teamwork
Respecting and promoting individual and cultural differences
Communication
Producing results
Moving forward in a changing environment
Creating an empowering and motivating environment

Use of Language Skills

Essential:

Expert knowledge of English.

Intermediate knowledge of French.

Desirable:

REMUNERATION

WHO salaries for staff in the Professional category are calculated in US dollars. The remuneration for the above position comprises an annual base salary starting at USD 64,121 (subject to mandatory deductions for pension contributions and health insurance, as applicable), a variable post adjustment, which reflects the cost of living in a particular duty station, and currently amounts to USD 4948 per month for the duty station indicated above. Other benefits include 30 days of annual leave, allowances for dependent family members, home leave, and an education grant for dependent children.

ADDITIONAL INFORMATION

• This vacancy notice may be used to fill other similar positions at the same grade level
• Only candidates under serious consideration will be contacted.
• A written test and/or an asynchronous video assessment may be used as a form of screening.
• In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: http://www.whed.net/. Some professional certificates may not appear in the WHED and will require individual review.
• According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible.
• Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and E-Manual.
• Staff members in other duty stations are encouraged to apply.
• The WHO is committed to creating a diverse and inclusive environment of mutual respect. The WHO recruits and employs staff regardless of disability status, sex, gender identity, sexual orientation, language, race, marital status, religious, cultural, ethnic and socio-economic backgrounds, or any other personal characteristics.
• The WHO is committed to achieving gender parity and geographical diversity in its staff. Women, persons with disabilities, and nationals of unrepresented and underrepresented Member States (https://www.who.int/careers/diversity-equity-and-inclusion) are strongly encouraged to apply.
• Persons with disabilities can request reasonable accommodations to enable participation in the recruitment process. Requests for reasonable accommodation should be sent through an email to reasonableaccommodation@who.int
• An impeccable record for integrity and professional ethical standards is essential. WHO prides itself on a workforce that adheres to the highest ethical and professional standards and that is committed to put the WHO Values Charter into practice.
• WHO has zero tolerance towards sexual exploitation and abuse (SEA), sexual harassment and other types of abusive conduct (i.e., discrimination, abuse of authority and harassment). All members of the WHO workforce have a role to play in promoting a safe and respectful workplace and should report to WHO any actual or suspected cases of SEA, sexual harassment and other types of abusive conduct. To ensure that individuals with a substantiated history of SEA, sexual harassment or other types of abusive conduct are not hired by the Organization, WHO will conduct a background verification of shortlisted candidates.
• Mobility is a condition of international professional employment with WHO and an underlying premise of the international civil service. Candidates appointed to an international post with WHO are subject to mobility and may be assigned to any activity or duty station of the Organization throughout the world.
• WHO also offers wide range of benefits to staff, including parental leave and attractive flexible work arrangements to help promote a healthy work-life balance and to allow all staff members to express and develop their talents fully.
• The statutory retirement age for staff appointments is 65 years. For external applicants, only those who are expected to complete the term of appointment will normally be considered.
• Please note that WHO’s contracts are conditional on members of the workforce confirming that they are vaccinated as required by WHO before undertaking a WHO assignment, except where a medical condition does not allow such vaccination, as certified by the WHO Staff Health and Wellbeing Services (SHW). The successful candidate will be asked to provide relevant evidence related to this condition. A copy of the updated vaccination card must be shared with WHO medical service in the medical clearance process. Please note that certain countries require proof of specific vaccinations for entry or exit. For example, official proof /certification of yellow fever vaccination is required to enter many countries. Country-specific vaccine recommendations can be found on the WHO international travel and Staff Health and Wellbeing website. For vaccination-related queries please directly contact SHW directly at shws@who.int.
• WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.
• For information on WHO’s operations please visit: http://www.who.int.
• For WHO General Service staff who do not meet the minimum educational qualifications, please see e-Manual III.4.1, para 220.
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