.OBJECTIVES OF THE PROGRAMME

The objective of the Division of Business Operations (BOS) is to support the work of WHO in the European Region through delivery of services within the areas of human resources, finance, contracting and procurement, legal advice, information & communications technology, printing, security, facilities management, fixed assets, conference support, travel and transport, safeguarding personnel and staff wellness and well-being. As an enabling function, the division enhances the productivity of the health technical programmes and country offices while at the same time overseeing accountability, transparency and compliance with WHO administrative rules and regulations. The BOS division strives to strengthen the capacity of WHO/Europe to react in an agile way to external and internal changes. The division projects are designed to increase productivity, ensure financial sustainability of the region’s structures, reinforce a client-oriented culture, strengthen country office capacities, and drive strategic initiatives to enhance staff motivation and well-being.

The purpose of the Administrative Services and Conferences (ASC) unit is to deliver efficient, cost effective and responsive logistical and administrative support through a service-oriented approach for the day-to-day operations and staff of the EURO offices and related entities.

DESCRIPTION OF DUTIES

As part of the Administrative Services and Conferences unit, to plan and execute the production of various printed matters, coordinate supply and stock of paper and consumables, maintain the print ordering portal, ensuring smooth and efficient printing services for WHO office, meetings and UN City

Under supervision of the Operations Officer, the incumbent will:

• Plan and execute the production of various printed matters at the WHO Printshop: Operate high-speed photocopiers, wide format printers and various equipment, assemble and finalize printed matters, ensuring quality and compliance with relevant standards and timescales Prepare high quality printed materials for WHO and all other Copenhagen-based UN agencies. Produce banners, posters, roll-ups, table signs, business cards and signages etc. Arrange panels for exhibition and displays.
• Design and print WHO and UN branded products. Assist with layout and data merging for printing products when requested.
• Maintain and update the Printshop’s web ordering portal, including making minor adjustments (prices, contacts, addresses, etc.) and providing basic support to users.
• Maintain the stock control and coordinate the bulk purchase of paper, cardboard, consumables and supplies, ensuring sufficient supplies available for the Printshop and print rooms of the Regional Office.
• Maintain a log of repairs and equipment used in the Printshop.
• Maintain a cost recovery system, including processing internal charging to EURO units/offices and billing to all other Copenhagen-based UN agencies for supplied paper or work carried out by the team. Follow up on orders, invoices and payments when required.
• Serve as DocuCare first level support for corridor photocopiers/printers at the Regional Office, maintain regular contact with supplier, ICT helpdesk and technical support to ensure smooth functionality of the equipment
• Collect printing statistics to support pricing adjustments, planning for supplies and equipment
• Provide assistance for major WHO conferences, Regional Committee, and other meetings with regard to printers as well as the printing and setting up of documents, reports, table plates, signages, flags, etc.
• Provides assistance to other areas of work of ASC unit as required

REQUIRED QUALIFICATIONS

Education

Essential: Completion of secondary school or equivalent.
Desirable: Relevant higher education.

Experience

Essential: At least 5 years of experience in digital high speed reproduction, volume copying and wide-format printing using current technologies. . Experience in operating, troubleshooting and providing support on the use of multipurpose photocopiers/printers. D

Desirable: Relevant experience working in WHO or in the UN.

Skills

·Good knowledge of standard office software.

·Up-to-date technical knowledge of offset production.

·Proactive, service-oriented, client-focused and demonstrating resourcefulness and judgment.

·Ability to meet work deadlines in a timely manner and to work independently in a team environment.

·Ability to communicate effectively with staff at all levels, adapt to diverse educational and cultural backgrounds and maintain a high standard of personal conduct.

·Emotional intelligence; Ability to identify and manage one’s own emotions, as well as helping others to do the same.

Desirable:

·Demonstrated knowledge of Excel as well as desktop publishing software such as Adobe Indesign, Illustrator, Photoshop or similar.

WHO Competencies

·Teamwork

·Respecting and promoting individual and cultural differences

·Communication

·Knowing and managing yourself

·Producing results

Use of Language Skills

Essential: Expert knowledge of English.

Desirable: Intermediate knowledge of French, Russian, German, Danish.

ADDITIONAL INFORMATION

• This vacancy notice may be used to fill other similar positions at the same grade level

• Only candidates under serious consideration will be contacted.

• A written test and/or an asynchronous video assessment may be used as a form of screening.

• In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: http://www.whed.net/. Some professional certificates may not appear in the WHED and will require individual review.

• According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible.

• Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and Manual.

• The WHO is committed to creating a diverse and inclusive environment of mutual respect. The WHO recruits and employs staff regardless of disability status, sex, gender identity, sexual orientation, language, race, marital status, religious, cultural, ethnic and socio-economic backgrounds, or any other personal characteristics.

The WHO is committed to achieving gender parity and geographical diversity in its staff. Women, persons with disabilities, and nationals of unrepresented and underrepresented Member States (

https://www.who.int/careers/diversity-equity-and-inclusion

) are strongly encouraged to apply.

Persons with disabilities can request reasonable accommodations to enable participation in the recruitment process. Requests for reasonable accommodation should be sent through an email to

reasonableaccommodation@who.int

• An impeccable record for integrity and professional ethical standards is essential. WHO prides itself on a workforce that adheres to the highest ethical and professional standards and that is committed to put the WHO Values Charter into practice.

• WHO has zero tolerance towards sexual exploitation and abuse (SEA), sexual harassment and other types of abusive conduct (i.e., discrimination, abuse of authority and harassment). All members of the WHO workforce have a role to play in promoting a safe and respectful workplace and should report to WHO any actual or suspected cases of SEA, sexual harassment and other types of abusive conduct. To ensure that individuals with a substantiated history of SEA, sexual harassment or other types of abusive conduct are not hired by the Organization, WHO will conduct a background verification of final candidates.

• WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.

• For information on WHO’s operations please visit: http://www.who.int.

• WHO also offers wide range of benefits to staff, including parental leave and attractive flexible work arrangements to help promote a healthy work-life balance and to allow all staff members to express and develop their talents fully.

• The statutory retirement age for staff appointments is 65 years. For external applicants, only those who are expected to complete the term of appointment will normally be considered.

• Please note that WHO’s contracts are conditional on members of the workforce confirming that they are vaccinated as required by WHO before undertaking a WHO assignment, except where a medical condition does not allow such vaccination, as certified by the WHO Staff Health and Wellbeing Services (SHW). The successful candidate will be asked to provide relevant evidence related to this condition. A copy of the updated vaccination card must be shared with WHO medical service in the medical clearance process. Please note that certain countries require proof of specific vaccinations for entry or exit. For example, official proof /certification of yellow fever vaccination is required to enter many countries. Country-specific vaccine recommendations can be found on the WHO international travel and Staff Health and Wellbeing website. For vaccination-related queries please directly contact SHW directly at shws@who.int.

• This post is subject to local recruitment and will be filled by persons recruited in the local commuting area of the duty station.

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